Sefo Fiso
Waianae,HI
Summary
A dedicated and observant security professional with experience managing safety protocols, handling emergencies, and resolving conflicts. I excel at creating a secure and welcoming environment through strong communication, attention to detail, and teamwork. I remain calm under pressure, respond quickly to security concerns, and ensure safety procedures are followed. With a proven ability to foster trust and cooperation, I maintain a sense of order while prioritizing the well-being of everyone involved.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Security Manager
One Waterfront Towers
04.2020 - 02.2022
- Supervised a team of 12 security personnel, ensuring smooth operations and adherence to safety standards
- Developed and implemented security protocols, improving team efficiency and safety compliance
- Managed resident relations, addressing safety concerns and enforcing building policies
- Conducted routine patrols, monitored surveillance systems, and responded to emergencies
- Resolved conflicts involving residents and guests, utilizing conflict resolution skills to maintain order
- Compiled detailed incident reports and maintained secure records of all security-related activities
General Manager
Sansei Seafood and Sushi Bar
12.2015 - 10.2023
- Trained and managed a team of staff to maintain safety and efficiency in a fast-paced environment
- Emphasized situational awareness and effective communication to improve team safety and guest satisfaction
- Monitored inventory to ensure asset protection, reducing discrepancies and ensuring compliance with company regulations
- Managed closing procedures, ensuring the premises were secured at the end of each shift
Server
Canlis
01.2013 - 01.2015
- Delivered exceptional service in a high-profile environment, maintaining a calm and professional demeanor
- Followed company policies to ensure a safe, orderly, and compliant dining experience
- Assisted with coordination of guest seating, ensuring crowd control and adherence to safety measures during peak hours
- Worked closely with a team to anticipate and resolve customer needs quickly, ensuring a seamless experience
Captain / Server
Morton’s Steakhouse
01.2011 - 01.2013
- Acted as a key liaison between customers and kitchen staff, ensuring smooth operations and safety
- Led staff training on safety standards, emergency procedures, and guest service expectations
- Ensured proper handling of valuable assets (e.g., fine wines), maintaining vigilance to avoid loss or theft
Captain / Server
Vino Italian Wine Bar and Tapas
01.2005 - 01.2011
- Provided leadership to the service team, ensuring efficient and safe operations
- Delivered high-end customer service
- Developed expertise in managing high-pressure dining environments, ensuring guest safety and comfort
Dishwasher / Busser / Food Runner / Server / Restaurant Manager
Roy’s Restaurant
01.2001 - 01.2005
- Progressed from entry-level roles to restaurant management, showcasing strong leadership and problem-solving abilities
- Ensured safety protocols were followed during peak times, preventing accidents or security issues
- Managed inventory and equipment, ensuring valuable assets were secured and accounted for
Skills
- Situational Awareness
- Vigilance
- Access Control
- Surveillance
- Team Leadership
- Training
- Crisis Management
- Conflict Resolution
- Incident Reporting
- Documentation
- Patrol
- Perimeter Checks
- Customer Relations
- Safety Compliance
- Asset Protection
- Inventory Control
Certification
Valid Guard Card
Valid CPR Certification
AED Training
Emergency Response Training
Timeline
Security Manager
One Waterfront Towers
04.2020 - 02.2022
General Manager
Sansei Seafood and Sushi Bar
12.2015 - 10.2023
Server
Canlis
01.2013 - 01.2015
Captain / Server
Morton’s Steakhouse
01.2011 - 01.2013
Captain / Server
Vino Italian Wine Bar and Tapas
01.2005 - 01.2011
Dishwasher / Busser / Food Runner / Server / Restaurant Manager
Roy’s Restaurant
01.2001 - 01.2005
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