Segun Victor Arogundade

Optimized desktop and network support services to enhance operational continuity and system performance for enterprise LAN and WAN environments. Delivered strategic technical support to improve network reliability, troubleshoot issues, and streamline system setups.

Key Contributions and Achievements

• Network Performance Optimization: Installed, configured, and optimized Cisco routers for companies such as Rolls-Royce, DHL, and Ferrero, improving network stability and reducing downtime by 20%.
• SLA Compliance: Achieved a 95% SLA compliance rate for support tickets by efficiently troubleshooting complex hardware, software, and network connectivity issues.
• Remote Collaboration Enhancement: Facilitated seamless remote collaboration using video conferencing tools like TeamViewer, AnyDesk, WebEx, and Microsoft Teams, ensuring smooth communication for remote teams.
• Managed network upgrades, migrations, and expansions while minimizing disruptions to daily operations.

Directed IT operations and infrastructure management, delivering measurable improvements in operational efficiency, system performance, and security. Provided strategic leadership to cross-functional IT teams, ensuring seamless technological integration and network optimization.

Key Contributions and Achievements

• Operational Efficiency & Infrastructure Optimization: Improved overall efficiency by 15%, reduced downtime by 40%, and optimized infrastructure through strategic IT upgrades and disaster recovery planning.
• Cloud & Network Integration: Orchestrated migration to Microsoft Office 365, boosting team collaboration by 20%, and configured Sophos routers for seamless network operations with dual ISP failover.
• Disaster Recovery & Data Security: Designed and implemented robust disaster recovery systems, reducing data loss incidents by 30% and ensuring business continuity.
• Team Leadership & Development: Managed and mentored a cross-functional IT team, fostering technical excellence and problem-solving capabilities.
• Network Management & Compliance: Managed a 300+ user network using ISO-compliant and ITIL frameworks, ensuring high standards in security, governance, and network performance.

Optimized IT systems and infrastructure to align with organizational objectives, driving measurable improvements in operational efficiency, system reliability, and security. Provided strategic leadership for IT projects, compliance initiatives, and technology integration.

Key Contributions and Achievements

• Operational Efficiency: Improved system efficiency by 15% within three months through strategic IT infrastructure planning and upgrades.
• Cost Optimization: Reduced IT operational costs by 35% through effective outsourcing strategies and streamlined internal processes.
• System Implementation: Deployed a new IT system that reduced issue resolution time by 60%, significantly enhancing user satisfaction.
• Security Enhancements: Strengthened cybersecurity measures, resulting in a 50% reduction in security incidents.
• Team Leadership: Led and mentored a multi-disciplinary IT team, fostering collaboration and delivering excellence in system management.
• Innovation: Researched and recommended innovative, automated approaches to routine tasks, improving efficiency.
• Helpdesk Optimization: Streamlined helpdesk operations, reducing response times and increasing end-user satisfaction.

Played a pivotal role in supporting IT infrastructure operations, delivering technical training, and managing project implementation, leading to enhanced system efficiency, improved user satisfaction, and increased network reliability.

Key Contributions and Achievements

• Infrastructure Optimization: Improved network uptime by 25% through enhanced ISP performance and targeted system upgrades.
• Wireless Network Deployment: Engineered and implemented a point-to-point wireless link, cutting connectivity costs by 30% and achieving 99% network stability.
• System Reliability: Ensured seamless IT operations by maintaining 98% server uptime and resolving 95% of support tickets within SLA timelines.
• User Training: Trained over 150 users, boosting IT service adoption by 40% and enhancing staff proficiency in system usage.
• Administrative Oversight: Managed daily administrative tasks, including print queue operations using Papercut systems, while deploying updates to uphold system integrity.
• Server Optimization: Leveraged virtualization technologies to optimize server infrastructure, reducing hardware expenses without compromising performance.
• IT Budget Strategy: Contributed to developing an IT budget strategy, ensuring resource allocation aligned with organizational objectives.

Delivered technical leadership for network infrastructure, ensuring high availability and reliability for staff and students.

Key Contributions and Achievements

• Network Uptime: Maintained 99% network uptime for 40 computers, ensuring uninterrupted operations.
• Troubleshooting & Optimization: Diagnosed and resolved system failures promptly, addressing bottlenecks and troubleshooting complex multi-vendor network service provider issues to enhance long-term network efficiency.
• LAN & WLAN Infrastructure Management: Regularly inspected and maintained LAN and WLAN infrastructure, proactively fixing identified issues or bugs.
• Network Capacity Monitoring: Monitored network capacity and performance to diagnose and resolve complex network problems.
• Support in Networking Classes: Assisted ICT teachers during networking classes, providing support to students in understanding and applying networking principles.
  

Designed and delivered IT courses in networking and cybersecurity, fostering hands-on learning, skill development, and academic excellence.

Key Contributions and Achievements

• Student Success & Engagement: Increased certification success rates by 20% through tailored mentorship, engaging curricula, and breaking down complex IT concepts into manageable components.
• Instructional Leadership: Developed and implemented IT workshops and practical training programs, enhancing student learning outcomes and technical proficiency.
• Operational Support: Delivered desktop support for 230+ systems, ensuring 99% uptime, and maintained robust security protocols by administering anti-virus and anti-malware software.
• Motivation & Guidance: Boosted student motivation and academic success by offering personalized guidance and opportunities for coursework improvement.
• Industry Collaboration: Organized guest lectures and seminars with industry professionals, providing students with insights into emerging IT trends and career opportunities.

Maintained and operated radio broadcast and IT systems, ensuring seamless transmission and optimal system functionality.

Key Contributions and Achievements

• Broadcast Reliability: Ensured 99.5% uptime by diagnosing and resolving technical issues, improving overall signal stability and quality by 15%.
• System Maintenance: Performed daily diagnostics, servicing essential IT hardware, and upgrading systems to ensure optimal performance and reliability.
• Network Monitoring: Oversaw computer network usage, ensuring system security and day-to-day operational efficiency.
• Broadcast Operations: Conducted hourly logging of FM transmitter power output and monitored console panel lights to confirm all components were fully functional and transmission-ready.

Managed and maintained IT infrastructure, delivering reliable support for business operations and driving system efficiency improvements.

Key Contributions and Achievements

• System Uptime: Maintained 98% server uptime, optimizing network performance and minimizing downtime.
• Data Integrity: Implemented rigorous testing and backup protocols, reducing data loss incidents by 20% and ensuring operational continuity.
• Technical Support: Provided timely troubleshooting and technical support, reducing IT-related issues and enhancing employee productivity.
• Operational Improvements: Monitored and analyzed system performance, introducing regular updates and maintenance that improved efficiency and user experience.