Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seham Ogba

Laurel,MD

Summary

CompTIA Security+ Certified Cybersecurity Professional with a strong background in Human Resources. Proven dedication to continuous learning and training. Adept at securing organizational resources through technical expertise and auditing experience.

Overview

20
20
years of professional experience

Work History

Recruiter/Quality Assurance Manager

Fescum Inc
01.2023 - Current
  • Utilized IManage, FingerCheck, and ADP for hiring processes
  • Sourced candidates through multiple platforms and conducted interviews
  • Supervised staff to ensure adherence to company policies.

Customer Service Representative

Aston Carter
01.2022 - 01.2023
  • Utilized Amazon WorkSpaces, Salesforce, and Microsoft Teams for daily activities
  • Maintained HIPAA compliance while handling customers' accounts
  • Provided technical support and escalated issues as needed.

Arabic Interpreter

Contractor
01.2007 - 01.2022
  • Bilingual interpreter providing services in various locations
  • Produced digital audio recordings of documents.

Customer Service and Loan Specialist

CapitalOne
01.2006 - 01.2007
  • Assisted customers in English and Arabic in a high-volume call center
  • Exceeded all metrics for quality and issue resolution.

Customer Service Technician

Verizon Wireless/Solectron Corporation
01.2004 - 01.2006
  • Provided technical support and warranty services
  • Utilized Vision and NetAce systems for customer accounts.

Education

Graduate Certificate - Foundations of Cyber Security

University of Maryland Global Campus
Adelphi, MD

Master of Science - Human Resources Management

University of Maryland Global Campus

Master of Business Administration -

University of Maryland Global Campus

Bachelor of Arts - Social Sciences

Kwame Nkrumah University of Science and Technology

Skills

  • Security: CompTIA Security Certification, CySA: CompTIA Cybersecurity Analyst, NIST Cybersecurity Framework
  • Compliance & Risk: HIPAA, PCI/DSS, Risk Management, GDPR
  • IT & Networking: Networking Protocols and Configurations, Mac OS, Windows OS
  • HR Software: Imanage, Fingercheck, ADP, HRIS

Timeline

Recruiter/Quality Assurance Manager

Fescum Inc
01.2023 - Current

Customer Service Representative

Aston Carter
01.2022 - 01.2023

Arabic Interpreter

Contractor
01.2007 - 01.2022

Customer Service and Loan Specialist

CapitalOne
01.2006 - 01.2007

Customer Service Technician

Verizon Wireless/Solectron Corporation
01.2004 - 01.2006

Graduate Certificate - Foundations of Cyber Security

University of Maryland Global Campus

Master of Science - Human Resources Management

University of Maryland Global Campus

Master of Business Administration -

University of Maryland Global Campus

Bachelor of Arts - Social Sciences

Kwame Nkrumah University of Science and Technology

Similar Profiles

CREATE PROFILE
Seham Ogba