SEHLINA GODIL

• Coordinate staffing across multiple hospital units based on projected needs, ensuring timely and appropriate coverage through available resources.
• Maintain accurate records of staffing allocations, scheduling data, and payroll-related documentation for communication, billing, and compliance.
• Handle complex scheduling scenarios including staff rotation and placement during low census periods to meet FTE requirements.
• Compile and analyze departmental data for reporting purposes and leadership meetings, supporting informed decision-making.
• Provide front-line administrative support including reception duties, equipment monitoring, and maintaining department files and logs.

· Provided exceptional customer service, achieving a 98% accuracy rate in handling inbound calls, live chat, and email transactions.

· Processed product orders promptly, meeting a 24-hour turnaround time for customer requests.

· Analyzed and processed return authorization requests, resulting in a 15% reduction in return processing time.

· Maintained ongoing communication with customers, contributing to a 20% improvement in customer satisfaction and accurate billing.

· Active participation in team meetings and training sessions led to a 30% increase in product knowledge and seamless adaptation to updates and changes.

· Responded to customer inquiries via live chat, achieving a 95% customer satisfaction rate.

· Documented customer information accurately, providing dated notes for future reference.

· Provided online demonstrations to educate customers on product features, reducing product-related queries by 20%.

· Handled confidential data

· Exceptional organizational and time management skills to effectively prioritize tasks, meet deadlines, and manage workload efficiently. Able to handle high volumes of work while maintaining a high level of productivity and quality.

· used various computer systems and software programs to process customer transactions, input data accurately, and maintain electronic records. Comfortable with technology and quick to adapt to new software applications.

• Sourced candidates through job boards, social media, and networking events.
• Collaborated with hiring managers to define role requirements and candidate profiles.
• Conducted initial phone screenings to assess candidate qualifications and fit.