Sehomi G. Laetitia HOUNGBEDJI
Temple Hills,MD
Summary
Dynamic sales professional with a proven track record at Ficku's Events & Restaurant, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction through effective problem-solving and teamwork. Skilled in cash handling and inventory management, consistently achieving sales goals and fostering a positive shopping experience.
Overview
9
9
years of professional experience
Work History
Sales Associate
7-eleven
09.2024 - Current
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Operated cash register, processing transactions efficiently and accurately.
- Maintained store cleanliness and organization, ensuring compliance with health standards.
- Restocked merchandise on shelves, optimizing product placement for visibility and accessibility.
- Participated in training new associates on service protocols and operational procedures.
- Managed returns, exchanges and refunds in accordance with store policy.
Executive Secretary
PROP ASSUR BENIN
02.2023 - 07.2024
- Managed executive calendar, scheduling meetings and coordinating travel arrangements efficiently.
- Prepared and distributed meeting agendas, ensuring all necessary materials were organized and accessible.
- Developed and maintained filing systems, improving document retrieval times for team members.
- Facilitated communication between departments, streamlining information flow and enhancing collaboration.
- Assisted in project coordination, tracking deliverables and timelines to support strategic initiatives.
- Handled confidential information in professional manner.
Sales Manager
Ficku's Events & Restaurant
03.2020 - 10.2022
- Supported inventory management by tracking stock levels and reporting discrepancies.
- Collaborated with team members to achieve daily sales goals through effective communication.
- Handled customer complaints with professionalism, resolving issues to increase satisfaction.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Collaborated with marketing to create promotional campaigns that increased brand visibility and customer acquisition.
- Established strong relationships with key clients, ensuring high levels of customer satisfaction and retention.
- Monitored sales performance metrics, identifying areas for improvement and implementing corrective actions.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Developed and executed sales strategies to drive revenue growth and market share.
Sales Associate
MOOV BENIN
11.2016 - 11.2018
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Solved customer challenges by offering relevant products and services.
Education
Bachelor of Arts - Marketing And Communication
Gasa Formation
Abomey-Calavi03.2015
Associate of Science - Human Resources Management
Higher Institute FOPASE BENIN
Sainte Rita, Cotonou 2014
High School Diploma -
Saint Fabien's School
Akassato, Benin2012
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Cash handling
- Money handling
- Flexible schedule
- Cleaning techniques
Languages
French
Native or Bilingual
English
Professional Working
Timeline
Sales Associate
7-eleven
09.2024 - Current
Executive Secretary
PROP ASSUR BENIN
02.2023 - 07.2024
Sales Manager
Ficku's Events & Restaurant
03.2020 - 10.2022
Sales Associate
MOOV BENIN
11.2016 - 11.2018
Bachelor of Arts - Marketing And Communication
Gasa Formation
Associate of Science - Human Resources Management
Higher Institute FOPASE BENIN
High School Diploma -
Saint Fabien's School