Summary
Overview
Work History
Education
Skills
Timeline
Generic

Seianna Ramirez

Cypress,TX

Summary

Service Oriented customer service with 10 years background in customer service. Excellent communication and time management skills. Handles task with accuracy and efficiency.

Overview

11
11
years of professional experience

Work History

Claims customer service representative III / Chat -Phone

Anthem inc
09.2018 - Current
  • Extensive experience in an insurance company and handling customer service issues
  • Ability to read and comprehend documents
  • Ability to operate computer and telephone systems
  • Superior customer service skills
  • Ability to read and reprocess claims when needed
  • Reviewing prior authorization and speaking to providers to help processing and reviewing claims and prior authorization
  • Responding to customer inquiries: Promptly addressing customer questions and concerns via live chat
  • Excellent written communication: Ability to clearly and concisely convey information through text
  • Problem-solving skills: Identifying the root cause of customer issues and finding solutions
  • Customer service orientation: Strong focus on providing excellent customer experiences
  • Technical proficiency: Familiarity with chat software and company systems
  • Time management: Efficiently managing multiple chat conversations simultaneously
  • Benefits : Going over benefits and coverage with customer

Supervisor

Sam's Club
08.2015 - 08.2018
  • Direct availability and allocation of materials, supplies, and finished products
  • Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business
  • Develop an understanding of customers' needs and take actions to ensure that such needs are met
  • Develop and implement technical project management tools such as plans, schedules, and responsibility and compliance matrices

Customer service representative

Chase
06.2017 - 11.2017
  • Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success
  • Proven ability to establish rapport with clients and exceed sales quota
  • Reliable and driven, with strong time management and prioritization abilities

Retail Salesperson

Off Broadway shoes warehouse
05.2014 - 07.2015
  • Greet customers and ascertain what each customer wants or needs
  • Open and close cash register, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits

Education

High School Diploma -

Morton Ranch High School
Katy, Tx
06.2015

Skills

  • Active listening
  • Management
  • Claims Processing
  • Energetic work attitude
  • Conflict resolution expert
  • Sharp Problem solver
  • Customer and Personal Service
  • Scheduling
  • Judgment and Decision Making
  • Chat Representative
  • Multitasking

Timeline

Claims customer service representative III / Chat -Phone

Anthem inc
09.2018 - Current

Customer service representative

Chase
06.2017 - 11.2017

Supervisor

Sam's Club
08.2015 - 08.2018

Retail Salesperson

Off Broadway shoes warehouse
05.2014 - 07.2015

High School Diploma -

Morton Ranch High School

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Seianna Ramirez