Seianna Ramirez

Cypress,TX

Summary

Service Oriented customer service with 10 years background in customer service. Excellent communication and time management skills. Handles task with accuracy and efficiency.

Overview

years of professional experience

Work History

Claims customer service representative III / Chat -Phone

Anthem inc

09.2018 - Current

Extensive experience in an insurance company and handling customer service issues
Ability to read and comprehend documents
Ability to operate computer and telephone systems
Superior customer service skills
Ability to read and reprocess claims when needed
Reviewing prior authorization and speaking to providers to help processing and reviewing claims and prior authorization
Responding to customer inquiries: Promptly addressing customer questions and concerns via live chat
Excellent written communication: Ability to clearly and concisely convey information through text
Problem-solving skills: Identifying the root cause of customer issues and finding solutions
Customer service orientation: Strong focus on providing excellent customer experiences
Technical proficiency: Familiarity with chat software and company systems
Time management: Efficiently managing multiple chat conversations simultaneously
Benefits : Going over benefits and coverage with customer

Supervisor

Sam's Club

08.2015 - 08.2018

Direct availability and allocation of materials, supplies, and finished products
Collaborate with other departments as necessary to meet customer requirements, to take advantage of sales opportunities or, in the case of shortages, to minimize negative impacts on a business
Develop an understanding of customers' needs and take actions to ensure that such needs are met
Develop and implement technical project management tools such as plans, schedules, and responsibility and compliance matrices

Customer service representative

Chase

06.2017 - 11.2017

Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success
Proven ability to establish rapport with clients and exceed sales quota
Reliable and driven, with strong time management and prioritization abilities

Retail Salesperson

Off Broadway shoes warehouse

05.2014 - 07.2015

Greet customers and ascertain what each customer wants or needs
Open and close cash register, performing tasks such as counting money, separating charge slips, coupons, and vouchers, balancing cash drawers, and making deposits

Education

High School Diploma -

Morton Ranch High School

Katy, Tx

06.2015

Skills

Active listening
Management
Claims Processing
Energetic work attitude
Conflict resolution expert
Sharp Problem solver

Customer and Personal Service
Scheduling
Judgment and Decision Making
Chat Representative
Multitasking

Timeline