Seidah T. Harris
East Orange,NJ
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Experience stepping into roles and quickly making positive changes to drive company success. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance.
Overview
26
26
years of professional experience
1999
1999
years of post-secondary education
Work History
Customer Service Manager
United States Post Office
Union City, New Jersey
05.2007 - Current
- Managed customer inquiries and resolved issues promptly and effectively.
- Trained and mentored staff on customer service best practices and policies.
- Oversaw daily operations of customer service department to ensure efficiency.
- Developed and implemented procedures to enhance customer satisfaction experiences.
- Collaborated with team members to streamline communication with various departments.
- Analyzed customer feedback to identify trends and improve service quality.
- Maintained knowledge of postal regulations to assist customers accurately.
- Facilitated regular team meetings to discuss challenges and share solutions.
- Provided exceptional customer service to ensure customer satisfaction.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Assisted staff with resolving complex customer issues and implementing targeted solutions.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings.
- Monitored staff performance to ensure adherence to customer service standards.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Delivered continuous training to associates to maximize performance and customer relations skills.
- Evaluated employee job performance and motivated staff to improve productivity.
- Collaborated with senior management team members in designing strategies that would improve overall quality of services offered by the organization.
Juvenile Correctional Officer
Hudson County Juvenile Detention Center
Jersey City, NJ
02.2000 - 03.2004
- Supervised daily activities of juvenile residents in secure facility.
- Enforced safety protocols to maintain a secure environment.
- Conducted regular inspections of facilities and equipment for compliance.
- Assisted in emergency response situations to ensure resident safety.
- Enforced rules and regulations related to inmate conduct and behavior in accordance with established policies.
- Performed basic first aid procedures when necessary due to injury or illness among inmates.
Education
Diploma -
Snyder High School
Jersey City, NJSkills
- MS Office Suite
- Adobe
- Internet
- Complaint Resolution
- Data Entry
- Cash Management
- Customer Satisfaction
- Management
- Inbound Phones
- Time Management
- Complaint resolution
- Staff training
- Procedure development
- Conflict management
- Data analysis
- Service enhancement
- Team collaboration
- Effective communication
- Leadership skills
- Problem solving
- Operational oversight
- Call monitoring
- Product knowledge
- Proficient in [software]
- Employee scheduling
- Performance evaluations
- Metric tracking
- Call center management
- New hire training
- Microsoft outlook, word, and Excel
Personal Information
Websites
Timeline
Customer Service Manager
United States Post Office
05.2007 - Current
Juvenile Correctional Officer
Hudson County Juvenile Detention Center
02.2000 - 03.2004
Diploma -
Snyder High School