SEIFESELASSIE Buta
Alexandria,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Resourceful [Type] worker with [Number] years of experience. Follow written or verbal directions to carry out efficient work moving, storing and packaging [Industry] materials. Safety-driven and adaptable with good planning and problem-solving abilities.
Overview
17
17
years of professional experience
Work History
Inbound and Outbound Warehouse Associate
Home Depot
05.2018 - Current
- Collaborated with team members to meet daily productivity goals and ensure timely order fulfillment.
- Improved warehouse efficiency by streamlining inbound and outbound processes.
- Assisted in maintaining a clean and organized warehouse environment, promoting safety and efficiency.
- Expedited order processing by accurately picking, packing, and shipping items according to customer specifications.
Warehouse Associate
Amazon Fresh
03.2018 - Current
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
International Trade Specialist
Wegagen Bank S.Co
05.2007 - 01.2018
- Collaborated with cross-functional teams to develop cohesive international trade policies and procedures.
- Expanded market reach by identifying and establishing new business relationships with global partners.
- Advised senior management on emerging global market trends, supporting proactive adjustments to the company''s strategic direction.
- Reduced customs-related delays by liaising effectively with government agencies both domestically and internationally.
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Provided primary customer support to internal and external customers.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Streamlined call center processes for improved efficiency and reduced wait times.
- Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers'' experiences.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Implemented feedback loops that encouraged continuous improvement among team members by sharing insights about exceptional service delivery techniques.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Delivered prompt service to prioritize customer needs.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Educated customers about billing, payment processing and support policies and procedures.
- Responded proactively and positively to rapid change.
- Promptly responded to inquiries and requests from prospective customers.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Bolstered customer retention by creating and offering unique discount options and inspiring interest in new product lines.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Optimized customer support by establishing collaborative service environments through targeted operational initiatives.
- Implemented and developed customer service training processes.
- Increased efficiency and performance by monitoring team member productivity and providing feedback.
- Increased efficiency and team productivity by promoting operational best practices.
- Trained staff on operating procedures and company services.
- Developed and updated databases to handle customer data.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Sought ways to improve processes and services provided.
- Trained new personnel regarding company operations, policies and services.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Education
Bachelor of Arts -
ADDIS ABABA UNIVERSITY
ADDIS ABABA, ETHIOPIA No Degree - Network And System Administration
CISCO
USA 07.2023
MBA - LEADERSHIP
LEADSTAR UNIVERSITY , ETHIOPIA (ASHLAND UN OHAYO)I
ADDIS ABABA, ETHIOPIA 09.2018
Skills
- Package handling
- Warehouse Safety
- Order Picking
- Shipping and receiving
- Material Handling Equipment
- Pallet Jack Handling
- Stock replenishment
- Lifting Techniques
- Warehouse Organization
- Routing Protocols
- Multilayer Switching
- Network design
- Traffic analysis
- IPv6 Fundamentals
- IP Addressing
- WAN Technologies
- Access Control Lists
- Quality of Service
- VLAN Configuration
- Network Troubleshooting
- VPN Configuration
- Wireless Networking
- SNMP monitoring
- Network Security
- Network support
- Loading and Unloading
- Leadership
- Logistics
- Purchasing Orders and Requisition
- Purchase Order Review
- Efficient Routing
- Cycle Count Audits
- Package handling
- Organized Paperwork
- Picking and Processing
- Document Updates
- Maintain Records
- Product Packaging
- Material Stacking
- Motivated Team Player
- Exceptional Time Management Skills
- Verifying Shipments
- Process Payments
- Cash Register Operation
- Basic Mathematical Calculations
- Prepare Orders
- Enter Data
- Hand Scanning
- Inspecting Tickets
Languages
English
Full Professional
Timeline
Inbound and Outbound Warehouse Associate
Home Depot
05.2018 - Current
Warehouse Associate
Amazon Fresh
03.2018 - Current
International Trade Specialist
Wegagen Bank S.Co
05.2007 - 01.2018
Bachelor of Arts -
ADDIS ABABA UNIVERSITY
No Degree - Network And System Administration
CISCO
MBA - LEADERSHIP
LEADSTAR UNIVERSITY , ETHIOPIA (ASHLAND UN OHAYO)I
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