Managed daily dispatch operations for a fleet of trucks, coordinating logistics across regional and long-haul routes to ensure on-time delivery and customer satisfaction.
Supervised and trained a team of dispatchers and drivers, optimizing schedules and addressing performance issues to improve efficiency and reduce downtime.
Monitored load assignments, fuel usage, driver availability, and route planning using transportation management systems (TMS).
Resolved service delays, customer complaints, and equipment issues promptly, maintaining strong client relationships and operational continuity.
Government Relations Specialist
Beeline LLC (VEON Group Subsidiary)
08.2021 - 05.2022
Drafted official correspondence on legal and regulatory matters addressed to government authorities, ensuring alignment with company policy and legal standards.
Conducted in-depth legal analysis of existing legislation and proposed draft laws of the Kyrgyz Republic (KR), assessing potential impacts on business operations.
Represented the company’s interests in interactions with government institutions, including participation in discussions and negotiations.
Evaluated potential regulatory risks posed by new or amended draft legislation, providing risk assessments and strategic recommendations.
Personal Banker Assistant
Bakai Bank OJSC
12.2020 - 07.2021
Supported personal bankers in daily operations, including account openings, customer service, and documentation.
Assisted clients with routine banking needs and directed them to appropriate financial products and services.
Prepared and processed paperwork accurately while maintaining compliance with bank policies and regulations.
Helped manage appointment scheduling and follow-ups to ensure excellent client experience.
Education
MBA - Leadership And Change Management
North American University
Houston, United States
05.2001 -
Bachelor of Arts - International And Business Law
American University of Central Asia
Kyrgyzstan
05.2001 -
Skills
Excellent communicator with a strong problem-solving mindset and ability to resolve customer issues effectively
Global Sourcing & Logistics Specialist at SAM Nutrition INC / SAM HPRP CHEMICALS INCGlobal Sourcing & Logistics Specialist at SAM Nutrition INC / SAM HPRP CHEMICALS INC