SEJALBEN SODHAPARMAR
Columbia,MO
Summary
Detail-oriented and analytical IT professional with 3+ years of experience supporting desktop systems and troubleshooting technical issues in fast-paced environments. Skilled in identifying defects, resolving application and hardware problems, and collaborating across teams. Demonstrates strong communication, problem-solving, and documentation abilities. Passionate about transitioning into Quality Assurance to ensure software products exceed performance, reliability, and user experience expectations.
Overview
4
4
years of professional experience
Work History
QA Manual Tester(entry-lev)with Networking
BMM
Moncton
02.2020 - 03.2023
- Provided expert network support and troubleshooted WAN/LAN connectivity issues.
- Maintained and upgraded hardware and software for networks.
- Coordinated disaster planning, performed network backup, and monitored recovery processes.
- Conducted daily system monitoring, reporting irregularities or performance issues.
- Performed diagnostic testing and resolution for software and system issues.
- Collaborated with developers and end users to investigate technical incidents.
- Logged, tracked, and documented problems using internal support tools.
- Verified system functionality post-updates and application deployments.
- Ensured system reliability through monitoring and root cause analysis
Lab Technician/Teacher's Assistant
Herzing College
Montreal
01.2019 - 01.2020
- Designed and installed computer networks and troubleshooted system failures.
- Conducted software installation and setup for academic labs.
- Identified, reported, and documented application issues for resolution.
- Trained students on basic troubleshooting and hardware/software handling.
- Participated in maintaining system performance and testing configurations.
- Maintained and repaired hardware, evaluated network performance.
- Provided technical direction, training, and collaborated with vendors.
Education
Cybersecurity Specialist Certificate - Cybersecurity Specialist
MACC
Columbia, MO12-2026
Micro Computer And Networking Systems -
Herzing College
Montreal, QC01.2020
Bachelor of Science -
AIMS College
India04.2014
Skills
TECHNICAL SKILLS
- Testing & QA Tools: Manual Testing, Bug Reporting, Test Case Creation, Jira (familiar)
- Operating Systems: Windows 7, 10, 11; Windows Server (2008–2022)
- Support & Administration: Office 365, Active Directory
- Networking & Protocols: TCP/IP, LAN/WAN, VPN
- Tools & Utilities: Remote Support Tools, Imaging Software, Ticketing Systems
- Scripting: PowerShell (basic)
- Methodologies: Agile (familiar)
CORE COMPETENCIES
- Manual Testing & Issue Tracking
- Test Case Development & Execution
- Defect Reporting & Documentation
- Cross-functional Collaboration with Dev & PM Teams
- Application & System Troubleshooting
- Clear Written and Verbal Communication
- Attention to Detail & Process Improvement
LANGUAGE
Language
Advanced
English
Professional Working
Hindi
Native or Bilingual
Gujarati
Native or Bilingual
STRENGTHS
- Exceptional customer service and documentation skills
- MS Office Suite, Active Directory, remote software tools, hardware support, VPN, and Bitlocker
- Effective communication with customers, peers, vendors, and management
- Network Troubleshooting
- Proven track record in troubleshooting WAN/LAN connectivity issues and system failures
- Client Support
- Expertise in providing professional and technical support to clients in hardware and software
- Disaster Planning
- Skilled in coordinating disaster planning and performing network backup and recovery processes
- Hardware and Software Maintenance
- Experience in maintaining, upgrading, and repairing hardware and software for networks
Timeline
QA Manual Tester(entry-lev)with Networking
BMM
02.2020 - 03.2023
Lab Technician/Teacher's Assistant
Herzing College
01.2019 - 01.2020
Cybersecurity Specialist Certificate - Cybersecurity Specialist
MACC
Micro Computer And Networking Systems -
Herzing College
Bachelor of Science -
AIMS College
Similar Profiles
Darren RoyDarren Roy
Software Quality Assurance Tester at BMM TestlabsSoftware Quality Assurance Tester at BMM Testlabs
Jacob DunsonJacob Dunson
Carpenter/Jobsite Lead at BMM ContractingCarpenter/Jobsite Lead at BMM Contracting
ANNMARY GURRAMANNMARY GURRAM
Test Engineer at BMM Test labsTest Engineer at BMM Test labs
SEJALBEN SODHAPARMARSEJALBEN SODHAPARMAR
Front Desk Agent at RamadaFront Desk Agent at Ramada
Shannon HazenShannon Hazen
Customer Service Representative at MidwayUSACustomer Service Representative at MidwayUSA