Erik Oh
Las Vegas
Summary
Global Management Professional with over 10 years of experience in sales and management across diverse industries, including luxury retail and hospitality. Proven ability to enhance brand values and foster strong relationships with employees and clients. Seeking to leverage international expertise to drive growth and innovation.
Overview
10
10
years of professional experience
1
1
year of post-secondary education
Work History
Assistant Director
Saint Laurent
Las Vegas
10.2025 - Current
- Managed team and floor coverage to maximize running a profitable business while creating a harmonious work environment rooted in teamwork
- Developed strategic plans to meet monthly, quarterly, and annual KPIs with regular team check-ins to ensure alignment and progress
- Developed training materials for staff to enhance customer service skills, consistently achieving the boutiques secret shop goals and providing elevated service to the clients
- Focus on training the team on story-telling and boost product knowledge via trainings to boost confidence and quality of the clients' experiences
- Analyzing product placements in boutique to maximize growth and sales, enhancing what works and doesn’t according to our market
Assistant Manager
Hermes of Paris
01.2023 - 09.2025
- Launched multiple promotions and incentives to strengthen metiers that need improvements, constantly broke total sales goals presented by the company
- Oversaw fine jewelry and watches, providing weekly training and sharing knowledge with the team
- Developed training programs for staff, increasing efficiency and fostering a collaborative work environment.
- Managed scheduling and staffing logistics, ensuring adequate coverage during peak operational hours.
- Constantly achieved desired KPI for each season; Sales goals, UPT, client capture etc by motivating and educating the team
Senior
Hermes of Korea
04.2021 - 12.2022
- CXE customer service trainer, and in charge of 2 métiers (Fine jewelry, watches)
- Train employees the company’s brand values and ideas, assist to uphold proper service standards, and consistently meet 100% score on mystery shopper evaluations
- While contributing a minimum of 6% sales monthly in a store that does $200k average per day ($6-7 million per month), actively train employees on upcoming products and required knowledge (specializing in watches, RTW, and fine jewelry)
- Help drive up revenue by assisting the visual merchandising team with updated displays to target customer needs and trends (also focus on old-aging products)
General Manager
Tom Dixon Studio
03.2018 - 04.2021
- Hired, coached and mentored sales representatives in up-selling, cross-selling the Tom Dixon products including lighting, furniture, and objets
- Collaborated with Vogue Korea and other magazines to elevate Tom Dixon brand visibility through targeted marketing and brand exposure
- Managed VIP client relationships, ensuring timely communication of product updates and personalized service
- Worked with Vogue Korea and various other Korean magazines to promote the Tom Dixon brand through brand building, proper exposures, and marketing
Sales Professional
Saks Fifth Avenue
01.2016 - 01.2018
- Achieved monthly sales goals and business objectives through effective customer management and positive presence on the floor
- Enhanced workplace morale by promoting cooperation and support among colleagues.
- Collaborated with designers to understand individual styles and effectively present and sell them to clients, including Valentino, Marni, Alexander McQueen, Alaia, and Céline
Education
Hospitality Administration/Management -
Cesar Ritz Colleges
SwitzerlandAssociate in Design and Visual Communications - General
Fashion Institute of Design & Merchandising
Los Angeles, CA 01.2004 - 01.2005
Skills
- Strategic planning
- Team management
- Employee training
- Staff development
- Customer service
- Strong computer skills such as Excel, SAP, Word, etc
- Bilingual in Korean and English
Timeline
Assistant Director
Saint Laurent
10.2025 - Current
Assistant Manager
Hermes of Paris
01.2023 - 09.2025
Senior
Hermes of Korea
04.2021 - 12.2022
General Manager
Tom Dixon Studio
03.2018 - 04.2021
Sales Professional
Saks Fifth Avenue
01.2016 - 01.2018
Associate in Design and Visual Communications - General
Fashion Institute of Design & Merchandising
01.2004 - 01.2005
Hospitality Administration/Management -
Cesar Ritz Colleges