Selsebil Bala
Columbia,MO
Summary
Responsible Technician with excellent troubleshooting, customer service and analytics skills coupled with more than 5 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Broad skills in maintenance and bench builds.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Lab Associate/ Technician
Boone Hospital
08.2021 - Current
- Collecting, receiving, handling, preparing, and storing various types of biological, medical, or environmental samples for analysis.
- Drew blood from veins by vacuum tube, syringe, or butterfly venipuncture methods
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures
- Completed proper sanitation and cleaning of equipment and work areas between patients
- Logged patient information and recorded results into system
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation
- Centrifuged blood samples as outlined in clinical protocols
- Stocked phlebotomy cart or carrier with appropriate supplies
- Packaged and shipped specimens to central lab daily
- Promoted mission, vision, and values of organization and trained new clinical staff in phlebotomy procedures
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie
Customer Service Representative
Scheels
12.2018 - 08.2020
- Worked part-time and full-time both during school year and summer, and handled day to day operations in Customer Service Field
- Responsible for returns, exchanges, and customer satisfaction
- Provided primary customer support to internal and external customers
- Participated in team meetings and training sessions to stay informed about product updates and changes
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
Customer Service Representative
Target
12.2017 - 05.2018
- Handled customer inquiries and suggestions courteously and professionally
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Education
Bachelors of Science - Biological Sciences
University of Missouri - Columbia
Columbia, MO12.2023
Relevant coursework in biological sciences, organic chemistry, physics, and laboratory sciences - undefined
Associate of Arts -
Metropolitan Community College
2020
High School Diploma -
IScGKC
Kansas City, MO2018
Skills
- Social Perceptiveness
- Customer Service Excellence
- Microsoft Office
- Hospitality and Accommodation
- Verbal and Written Communication
- Refunds and Exchanges
- Cooperative Attitude
- Time Management Skills
- Shipment Procedures
- Cash Register Systems
- Venipuncture and Capillary Puncture
- Specimen Collection and Storage
- Creative Thinking
- Writing
- Maintaining Confidentiality
- Critical Thinking
- Conduct Tests
- Sharps Disposal
- HIPAA
- Patient Support
- Medical Office Administration
- Sterilization Techniques
- Specimen Labeling Procedures
- Health Education
- Specimen Collection
- Blood Sample Collection
- Biohazard Waste Disposal
- Specimen Transport
- OSHA Regulations
- Vacuum Tube and Syringe Use
- Diagnostic Testing
- Time Management
- MEDITECH Software
- Microsoft Excel
- EMR Systems
- Phlebotomy Functions
- Drawing Blood
- Collect Samples
- Urinalysis Testing
Certification
HIPPA certification (2018)
CPR certification (2018)
BLS certification (2018)
Additional Information
- Authorized to work in the US for any employer
Languages
Arabic
Native or Bilingual
English
Native or Bilingual
Timeline
Lab Associate/ Technician
Boone Hospital
08.2021 - Current
Customer Service Representative
Scheels
12.2018 - 08.2020
Customer Service Representative
Target
12.2017 - 05.2018
Bachelors of Science - Biological Sciences
University of Missouri - Columbia
Relevant coursework in biological sciences, organic chemistry, physics, and laboratory sciences - undefined
Associate of Arts -
Metropolitan Community College
High School Diploma -
IScGKC
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