Gabriel Maroun
Tampa,FL
Summary
Dynamic and results-oriented professional with extensive experience in retail management and customer service. Excelled in maximizing team performance and enhancing customer relationships, leveraging active listening and trilingual capabilities. Demonstrated proficiency in marketing and cost control, significantly improving business profitability and customer engagement.
Overview
2025
2025
years of professional experience
1
1
Certification
Work History
Lab Technician Intern
Mc Square
Manager
Angry Pitbull Smoke Shop
10.2023 - Current
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained professional, organized, and safe environment for employees and patrons.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
Manager
Cali Smoke Shop
07.2022 - 09.2023
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Accomplished multiple tasks within established timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Controlled costs to keep business operating within budget and increase profits.
- Improved marketing to attract new customers and promote business.
Salesperson
Liquor Store
03.2022 - 07.2022
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
Salesperson
Florida Smoke
02.2021 - 03.2022
- Worked to build relationships with customers and built potential for additional sales.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Presented professional image consistent with company's brand values.
Cashier
Grocery Store Products
09.2014 - 12.2021
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Built relationships with customers to encourage repeat business.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Stocked, tagged and displayed merchandise as required.
Education
Bachelor Of Applied Science - Civil Engineering
University of South Florida
Tampa, FLBachelor Of General Studies - General Studies
University of South Florida
Tampa, FL12.2023
AA - Engineering
Hillsborough Community College
Tampa, FL07.2017
High School Diploma - Science Education
Lycee De Ville
Adonis, Lebanon05.2013
Skills
- Good Telephone Etiquette
- Hard worker (80 hours a week)
- Public Speaking
- Social Perceptiveness
- Active Listening
- Interpretation
- Trilingual (Arabic, French, English)
Languages
Arabic
Native or Bilingual
French
Full Professional
English
Full Professional
Certification
CDL class A license
Timeline
Manager
Angry Pitbull Smoke Shop
10.2023 - Current
Manager
Cali Smoke Shop
07.2022 - 09.2023
Salesperson
Liquor Store
03.2022 - 07.2022
Salesperson
Florida Smoke
02.2021 - 03.2022
Cashier
Grocery Store Products
09.2014 - 12.2021
CDL class A license
Lab Technician Intern
Mc Square
Bachelor Of Applied Science - Civil Engineering
University of South Florida
Bachelor Of General Studies - General Studies
University of South Florida
AA - Engineering
Hillsborough Community College
High School Diploma - Science Education
Lycee De Ville
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