Sela Illg
Geneva,IL
Summary
Dedicated team member with strong customer service skills, known for attention to detail, problem-solving abilities and positivity. Committed to enhancing guest and coworker experiences through exceptional service and knowledge in correlation to the task.
Overview
4
4
years of professional experience
Work History
Team Member
Emagine Theaters
05.2025 - Current
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Operated point-of-sale systems accurately for ticket sales and concessions transactions.
- Maintained cleanliness and organization of theaters to enhance guest experience.
- Assisted in inventory management by tracking stock levels and restocking supplies as needed.
- Trained new hirers on the point-of-sale systems throughout the summer and winter break.
- Collaborated with team members to ensure efficient operations during peak hours.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Managed over 400 costumers per screening during big movie releases.
Team Leader
Geneva Park District
08.2023 - 05.2024
- Lead activities for the after school program.
- Ensure the safety of all students.
- Create a craft activity and to lead the students in said activity.
- Clean the facility after use.
- Manage conflict resolution among other team members as well as students.
- To be a role model for the elementary schoolers.
Cashier
Buffalo Wild Wings
06.2022 - 04.2023
- Processed customer transactions accurately and efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Assisted in training new cashiers on operational procedures and customer engagement techniques.
- Maintained cleanliness and organization of the cashier area, ensuring compliance with health standards.
- Implemented cash handling procedures, minimizing discrepancies during daily audits.
Education
High School Diploma - Biology
University of North Carolina Wilmington
Wilmington, NC05-2028
High School Diploma -
Geneva Community High School
Geneva, IL05-2024
Skills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Cash handling
- Cleaning
- Leadership qualities
- Creativity and innovation
- Training and mentoring
Timeline
Team Member
Emagine Theaters
05.2025 - Current
Team Leader
Geneva Park District
08.2023 - 05.2024
Cashier
Buffalo Wild Wings
06.2022 - 04.2023
High School Diploma - Biology
University of North Carolina Wilmington
High School Diploma -
Geneva Community High School