Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Acevedo

Vadnais Heights,MN

Summary

Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

8
8
years of professional experience

Work History

Pull Tab Seller/Senior Auditor

Merrick Ink.
09.2022 - Current
  • Built relationships with customers and community to promote long term business growth.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
  • Responded to customers' complaints regarding service and product quality to solve issues.
  • Planned and executed follow-up audits at appropriate intervals.
  • Provided detailed documentation on audit findings, facilitating swift corrective action when necessary.

Pull Tab Seller/External Auditor

White Bear Lake Hockey Association
04.2017 - 09.2022
  • Analyzed customer buying patterns to make informed decisions on merchandising displays and promotional activities.
  • Boosted sales revenue by implementing effective sales strategies and building strong customer relationships.
  • Proactively resolved customer complaints, turning potential negative experiences into positive outcomes for both the client and company.
  • Followed established auditing processes to meet internal and regulatory requirements.

Licensed Dental Assistant

Nerness Endodontic
04.2018 - 07.2020
  • Efficiently manage patient care, office and laboratory duties within a high volume dental office
  • Process dental x-rays, maintained patient records and lab equipment; sterilize instruments
  • Assist office manager with patient scheduling and educate patients on postoperative and general oral care
  • Maintain a clean and sterile environment optimizing patient safety and comfort
  • Built a loyal patient following; frequently requested by patients to serve as their dental assistant.

Licensed Dental Assistant

Community Dental Care
08.2016 - 04.2018
  • Worked chairside assisting dentist with routine cleaning and specialized procedures ensuring patients feel comfortable and preparing them for treatment
  • Gained Exposure to processing x-rays
  • Assisted officer manager with patient scheduling, billing and insurance claims.

Education

Dental Assisting National Board (DANB)
08.2016

Dental Assistant

Century College
Century, MN
01.2016

Skills

  • Customer Engagement
  • Inventory Management
  • Sales Techniques
  • Social Media Marketing
  • Cash Handling
  • Processing payments

Timeline

Pull Tab Seller/Senior Auditor

Merrick Ink.
09.2022 - Current

Licensed Dental Assistant

Nerness Endodontic
04.2018 - 07.2020

Pull Tab Seller/External Auditor

White Bear Lake Hockey Association
04.2017 - 09.2022

Licensed Dental Assistant

Community Dental Care
08.2016 - 04.2018

Dental Assisting National Board (DANB)

Dental Assistant

Century College

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Selena Acevedo