William Lee
Commerce,CA
Summary
Compassionate Customer Support Specialist with proven skills in call center operations and Salesforce. Focused on enhancing customer satisfaction and retention through effective communication and quality assurance measures.
Overview
10
10
years of professional experience
Work History
Customer Support Specialist
Insight Global
Orange, CA
02.2025 - 02.2026
- Resolved customer inquiries via phone, email, and chat platforms to enhance satisfaction and retention.
- Analyzed customer feedback to identify trends and recommend actionable improvements for service offerings.
- Implemented quality assurance measures to ensure compliance with service standards and improve client interactions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Caregiver
Maxim Healthcare
Anaheim, CA
09.2023 - 01.2025
- Provided compassionate in-home assistance to clients, enhancing daily living activities and overall well-being.
- Developed individualized care plans in collaboration with healthcare professionals to meet specific client needs.
- Coordinated transportation for clients to medical appointments, ensuring timely access to necessary services.
- Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
Package Handler
FedEx
City Of Industry, CA
06.2019 - 03.2022
- Operated package sorting machinery to optimize workflow efficiency.
- Loaded and unloaded packages while adhering to safety protocols.
- Coordinated with team members to streamline package handling processes.
- Monitored inventory levels, ensuring accurate tracking of shipments.
Retail Sales Associate
American Eagle Outfitters, Inc
Commerce, CA
01.2016 - 02.2019
- Assisted customers with product selection and provided exceptional service to enhance shopping experience.
- Collaborated with team members to achieve sales goals and promote new merchandise initiatives.
- Engaged customers through product knowledge and personalized service, enhancing overall shopping experience.
- Processed transactions efficiently using point-of-sale systems, ensuring accuracy and customer satisfaction.
Education
High School Diploma -
Diamond Bar High School
Diamond Bar, CA06.2013
Skills
- Call center experience
- Package unloading
- Salesforce proficiency
- Daily living assistance
- Respectful and compassionate
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Customer Support Specialist
Insight Global
02.2025 - 02.2026
Caregiver
Maxim Healthcare
09.2023 - 01.2025
Package Handler
FedEx
06.2019 - 03.2022
Retail Sales Associate
American Eagle Outfitters, Inc
01.2016 - 02.2019
High School Diploma -
Diamond Bar High School