Selena Aguilar
Revere,MA
Summary
Resourceful professional recognized for high productivity and efficient task completion. Excel in client relationship management and regulatory compliance. Strong problem-solving abilities, communication skills, and adaptability ensure success in fast-paced environments.
Overview
7
7
years of professional experience
Work History
Banker
Citizens Bank
Boston, Massachusetts
10.2022 - Current
- Ensured compliance with all regulatory requirements during the process of account opening and management.
- Resolved problems or discrepancies concerning customers' accounts.
- Advised customers on bank products, services and financial planning options.
- Developed and maintained relationships with new and existing clients, enhancing customer loyalty and bank profitability.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Trained and coached less experienced team members in procedures, compliance standards and performance strategies.
Teller
Citizens Bank
Boston, Massachusetts
11.2020 - 10.2022
- Performed transactional, operational, and customer support tasks through knowledge of bank procedures and products.
- Developed customer service policies, procedures and standards.
- Offered every customer exceptional service levels by remaining friendly and professional during every transaction.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Explained account information to customers in detail as needed.
Sales Advisor
H&M Hennes & Mauritz
Boston, Massachusetts
03.2018 - 10.2022
- Processed transactions using a point-of-sale system.
- Answered store and merchandise questions and led customers to wanted items.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers to determine wants or needs.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Organized stockroom shelves according to size, color or style.
- Engaged customers in friendly, professional dialogue to determine needs.
Education
Associate of Science - Health Sciences
Bunker Hill Community College
Charlestown, MA05-2026
Skills
- Customer service
- Problem solving
- Team collaboration
- Time management
- Operations management
- Positive and professional
Timeline
Banker
Citizens Bank
10.2022 - Current
Teller
Citizens Bank
11.2020 - 10.2022
Sales Advisor
H&M Hennes & Mauritz
03.2018 - 10.2022
Associate of Science - Health Sciences
Bunker Hill Community College