Selena Aguilar
Revere,MA
Summary
Banker with extensive experience in customer service and cash handling at Citizens Bank. Strong knowledge of offered banking services and products. Reliable professional dedicated to meeting sales goals. Familiar with setting up new accounts for customers, building customer relationships, and regulatory compliance. Excellent organizational, relationship-building and documentation skills. Prepared to offer four years of related experience to this position with room for advancement. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Banker
Citizens Bank
12.2022 - Current
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Balanced teller drawers and ATM cash.
- Collaborated with team members to consistently meet or exceed branch sales targets and objectives.
Teller
Citizens Bank
10.2020 - 12.2022
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
Sales Associate
H&M
03.2018 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Education
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College
Charlestown, MA08.2024
Skills
- Customer Service
- Cash Handling
- Creative Thinking
- Cash Management
- Goal Planning
- Relationship Building
- Products and Services Knowledge
- Regulatory Compliance
- Branch operations
- ATM balancing
Timeline
Banker
Citizens Bank
12.2022 - Current
Teller
Citizens Bank
10.2020 - 12.2022
Sales Associate
H&M
03.2018 - 10.2020
Associate of Arts - Liberal Arts And General Studies
Bunker Hill Community College