Selena Albino
Fort Pierce,FL
Summary
Experienced operations and logistics consultant with a strong background in customer service relations, allocation/account analysis, and a proven track record in demanding customer sales and account management. Committed to ensuring customer satisfaction and driving company success, possesses comprehensive knowledge of operations and strategy. Leveraging problem-solving and analytical skills, provides valuable advice and expertise to client organizations, ultimately enhancing their business performance.
Overview
22
22
years of professional experience
Work History
Logistics & Operation Consultant
DANA-CO LLC, NEW YORK
08.2020 - Current
- Point of contact regarding operational and logistics issues between Dana-co Corporate, DC Industries, and freight forwarders
- Process inbound shipments on Blue Cherry software . Once processed, I then provide all teams with pre-alerts.
- Review transit reports and communicate with forwarders to understand status of shipments and time of delivery to DC facility
- Communicate to production team any inbound exceptions such as issues quantity, style information
- Performs customer service, traffic, and routing for all major departments stores
- Cross-check to ensure orders are physically shipping before cancel dates
- Knowledge of customer routing guides and shipping requirements to ensure compliance is adhered to
- Maintain air and ocean cost analysis
- Daily communication Corporate and warehouse to ensure shipping instructions and requests are being followed accurately
- Generating all related paperwork and necessary information required for customer work orders
- Collaborates with team members in support of process improvements, avoiding service failures, and cost reductions
- Communicate clearly and effectively daily to Corporate teams to make sure business is running smoothly; if any issues resolution to be made promptly
- Review transportation invoices to verify charges are accurate
- Conducted thorough analyses of client needs to develop customized solutions for business growth.
Domestic Allocation Cle
OUTERSTUFF LLC, NEW JERSEY
04.2018 - 08.2019
- Worked closely with Five different printing facilities.
- Made sure printing facilities worked off proper production order, that were provide to them. Allocated orders to meet quantities that matched production orders, that printing facility was assigned to print
- Worked with printing facility to make sure proper merchandise was printed to meet customer expectations
- Consulted with sales team to inform them of status of their orders, addressed any concerns rep may have had.
- Worked with printing facility on getting proper labels and paperwork needed to ship order out in an timely matter.
- Organized paperwork, labels and filed them accordingly
- Provided company with support in other areas when needed
- Developed action plans to help minimize overall company risk.
Customer Service Representative/Allocation Specialist
DANA-CO LLC, NEW YORK
09.2004 - 02.2018
- Met weekly with President of company as well sales department to update them as well to upcoming monthly projections, and stats.
- Updated and maintain reports.
- Worked with sales staff and clients on customer orders, researching product and tracking orders through to completion. Processed EDI Orders, inform sales team of all orders received. Worked with sales team when customer orders had any issues.
- Provided customers, with service by processing orders quickly, answering calls promptly, provided accurate information about their shipments, and resolved any outstanding issues, they may had.
- Reviewed and updated allocation of orders to ensure accuracy ,and completeness. Served as liaison between warehouse team and sales team, I kept both teams were well informed of order statuses.
- Trained new incoming customer service representatives, to meet overall company standards
- Also performed related duties assigned
- Assisted with technical support to enhance customer satisfaction.
Administrative Assistant/Account Analyst
JOLIE INTIMATES, NEW YORK
11.2002 - 09.2004
- Tracking Shipments
- Researched Freight bills
- Entered Credits for Customers
- Set up new accounts,
- Invoiced
- Data Entry
- Set Up SKU#'s in QRS Trading Catalog
- Performed receptionist duties such as coordinating conference room meetings, ordered supplies, greeted customers and Clients
Education
GED - Administrative Assistance, GED Program
OPPORTUNITIES FOR A BETTER TOMORROW
Brooklyn, NYSkills
- Microsoft Word, Microsoft Excel, Microsoft Outlook
- Adobe
- Blue Cherry, Simparel, AS400, Aims
- Vendor Central sites
- EDI (soft skill)
- Data analysis
- Process improvement
- Industry knowledge
- Communication skills
- Team collaboration
- Cross-functional teams
- Results orientation
LEADERSHIP
Trained incoming new Customer Services Reps to meet and go beyond company standards. Improved Allocation by 95% to meet Industries outbound shipping standards. Winner of the “Dana-Co LLC Employee of the of the year” Award ,2011.
Languages
Spanish
Native or Bilingual
Timeline
Logistics & Operation Consultant
DANA-CO LLC, NEW YORK
08.2020 - Current
Domestic Allocation Cle
OUTERSTUFF LLC, NEW JERSEY
04.2018 - 08.2019
Customer Service Representative/Allocation Specialist
DANA-CO LLC, NEW YORK
09.2004 - 02.2018
Administrative Assistant/Account Analyst
JOLIE INTIMATES, NEW YORK
11.2002 - 09.2004
GED - Administrative Assistance, GED Program
OPPORTUNITIES FOR A BETTER TOMORROW
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