Selena Alvarez

• Delivered customer orders while providing exemplary customer service as primary company representative greeting customers at door.

• Collaborated with team members to achieve project goals and deliver high-quality results

• Contributed innovative ideas and solutions during team meetings, leading to improved processes and outcomes

• Demonstrated strong teamwork skills by actively participating in group discussions and brainstorming sessions

• Supported team leader in coordinating tasks, ensuring efficient workflow and timely completion of projects

• Assisted in training new team members on company policies, procedures, and best practices

• Took initiative to help teammates with their workload during busy periods or when facing tight deadlines

• Participated in regular performance evaluations, providing input on the strengths and areas for improvement of fellow team members

• Utilized effective time management skills to prioritize tasks within the team's workflow

• Consistently met or exceeded individual productivity targets while working collaboratively within a team setting

• Demonstrated flexibility by adapting quickly to changing priorities or unexpected challenges within the team dynamic

• Proactively identified opportunities for process improvement within the scope of my role as a valued member of the team

• Consistently demonstrated a strong work ethic, contributing to the overall success of the team

• Delivered orders all around OC safely and efficiently all while showing excellent communication and customer service

• Supervised daily store operations, ensuring consistent service, cleanliness, and workflow coordination.
• Trained staff on POS procedures, product knowledge, and customer service standards.
• Managed inventory counts, restocking, and order accuracy to prevent supply shortages.
• Monitored cash handling, register reconciliation, and daily closing procedures.
• Coordinated employee schedules, shift coverage, and workload distribution to maintain productivity.
• Enforced compliance with store policies, age verification, and regulated product procedures.
• Managed inventory levels to minimize stockouts while reducing overhead costs.
• Managed social media platform operations for consistent brand presence.

• Directed dispatch schedules to align driver assignments with daily service demands and delivery priorities.
• Coordinated communication between drivers, customers, and internal teams to resolve route changes quickly.
• Packed customer orders with accuracy and ensured correct order fulfillment.
• Managed escalations to support resolution and continuity of service.
• Counted and managed driver cash flow at end of each shift to ensure accuracy.

• Coordinated multi-stop deliveries using app-based navigation and route optimization.
• Verified order accuracy before pickup and handoff to reduce delivery errors.
• Communicated with customers and restaurant staff to resolve pickup and delivery issues.
• Maintained timely service while adapting routes for traffic, weather, and access delays.
• Tracked delivery status in real time and updated customers on order progress.

• Closing the store: handle cash drawers, safe drops, alarms, daily facility rediness

• communication: communicate dauley sales, goals, promotions, inventory changes, and compliance updates to the team.

• guide the floor: monitor the sales team, mange breaks and schedules, ensure we have proper coverage durring busiest hours.

• training the new hires: onboard and mentor junior budtenders on POS stystems, product knowledge, and customer service.

• Serve as the escalation point: help staff answers complex customer questions, resolve complaints, and handle difficult interactions.

• Supported operations staff with calendar management, follow-up tasks, and document preparation.
• Improved office efficiency by streamlining administrative procedures and reducing manual rework.
• Trained new staff on office systems, communication standards, and daily administrative processes.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Managed cash handling processes and maintained accurate cash controls.

• Processed POS transactions accurately, balancing cash drawer and resolving payment issues.
• Greeted guests promptly, answered flavor questions, and recommended gelato and sorbetto selections.
• Coordinated order flow between counter staff and kitchen to maintain accurate, efficient service.
• Trained new cashiers on register operations, customer service standards, and closing procedures.
• Reconciled daily sales reports, verifying cash, card, and voucher totals for accuracy.
• Maintained store upkeep to support daily operations.
• Managed dishwashing, ensuring proper cleaning and sanitation of kitchenware.
• Designed and produced creative edible decorations for gelato toppings.

• Assisted with daily living activities, including bathing, dressing, and grooming support.
• Monitored medication schedules and provided timely reminders for prescribed routines.
• Prepared nutritious meals and accommodated dietary needs and preferences.
• Supported mobility, transfers, and fall-prevention practices throughout home care routines.
• Maintained clean, organized living spaces to promote comfort and safety.
• Documented changes in condition and communicated concerns to family members.

• Coordinated daily scheduling, ensuring appointments aligned with customer availability and installation timelines.
• Managed inbound calls and emails, resolving inquiries and directing requests to appropriate teams.
• Processed invoices, purchase orders, and payment records with consistent accuracy.
• Prepared quotes, work orders, and job packets to support sales and installation workflows.
• Maintained organized filing systems for customer records, contracts, and project documentation.
• Improved office efficiency by streamlining administrative procedures and reducing manual rework.
• Managed cash handling operations with accuracy and accountability.

• Unloaded freight and stocked merchandise across salesfloor and backroom for overnight replenishment.
• Rotated inventory using FIFO practices to maintain product freshness and reduce shrink.
• Zoned aisles and faced shelves to support organized, customer-ready store presentation.
• Replenished high-volume items quickly to keep shelves full before store opening.
• Operated pallet jacks and stocking equipment safely while moving merchandise efficiently.
• Separated overstock and backroom inventory to improve restocking workflow and storage order.
• Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.

• Built client relationships to support repeat orders and maintain account satisfaction.
• Presented beauty products with tailored recommendations aligned to customer needs.
• Processed sales orders accurately using CRM and order management systems.
• Coordinated with operations teams to resolve fulfillment and inventory issues.
• Delivered client live demonstrations to showcase product capabilities and workflows.
• Managed cash handling processes and daily cash reconciliation activities.