Shamea Eubanks
Gaithersburg,MD
Summary
Insightful Budtender with expertise in customer service and cannabis strain knowledge. Improved customer satisfaction through personalized product recommendations and adherence to compliance and safety regulations. Delivered positive customer experiences by leveraging strong communication and problem-solving skills.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Budtender/Receptionist
Bloom Medicinals
Germantown, USA
07.2023 - 06.2026
- Educated customers about cannabis products and their effects.
- Demonstrated product knowledge to enhance customer experience.
- Recommended medical products to diverse clientele based on individual needs, enhancing customer satisfaction.
- Provided guidance on responsible cannabis use and compliance regulations.
- Processed customer transactions accurately and efficiently.
- Collaborated with team members to improve customer service strategies.
- Trained new staff on company policies and product information.
- Assisted in inventory management and product organization.
- Weighed and prepared products in order to accurately package and label items for sale.
- Complied with federal, state, and local laws regarding the sale of marijuana products.
Brand Ambassador
AUSA
Baltimore, USA
03.2018 - 10.2023
- Worked for various companies across multiple locations to enhance brand presence.
- Promoted brand and increased customer engagement through awareness initiatives.
- Promoted a positive company image through professional appearance.
- Ensured a polished and organized appearance to reflect company standards.
Salesperson
Smoke Glass and Vape
Pittsburgh, Pennsylvania
06.2022 - 01.2023
- Cultivated strong customer relationships, driving increased sales.
- Provided excellent customer service to enhance client satisfaction.
- Guided customers in selecting vape and smoking products, enhancing their purchasing experience.
- Educated clients about product features and usage safety.
- Processed sales transactions and handled cash register operations.
- Maintained inventory levels and organized stock displays.
- Facilitated social interactions with customers to enhance their shopping experience. with customers to provide a friendly atmosphere and a smooth shopping experience.
Sales and Service Representative
Hersons Honda
Rockville, USA
11.2019 - 05.2020
- Sold and marketed new Honda model vehicles, driving customer interest.
- Maintained strong relationships with customers, enhancing loyalty and repeat business.
- Scheduled test drive and purchase appointments, facilitating customer decision-making.
- Negotiated pricing with customers during sales discussions.
- Assisted customers with information about product features and benefits.
- Negotiations over self prices.
Sales Representative
Cintas First aide and safety
Chantilly, USA
08.2018 - 04.2019
- Sold medical supplies to healthcare providers, ensuring compliance with regulations.
- Identified sales opportunities and pursued leads to drive revenue.
- Coordinated meetings with prospective clients to explore solutions.
- Scheduled meetings with prospective customers to present solutions.
- Showcased product knowledge and addressed concerns of customers.
Sales Assistant
Ryan Homes
Frederick, USA
09.2016 - 07.2018
- Recommended and helped customers select merchandise based on their needs.
- Greeted customers promptly and responded to questions with knowledgeable service.
- Informed customers about sales and promotions in a friendly and engaging manner.
- Recommended merchandise and assisted customers in selection to meet their specific needs.
- Greeted customers promptly and provided knowledgeable responses to inquiries.
- Received and screened a high volume of internal and external communications, including email and mail.
- Managed daily office operations and maintenance of equipment.
- Cultivated relationships with existing customers through proactive follow-up after sales.
Sales Assistant
Dan Ryan Builders
Frederick, USA
10.2014 - 09.2017
- Informed customers about sales and promotions in a friendly and engaging manner.
- Executed cold calls to potential clients to introduce services to build relationships.
- Confirmed that appropriate changes were made to resolve customers' problems.
- Maintained relationships with existing customers through timely follow-ups, enhancing customer satisfaction.
- Completed documentation for product and service sales.
- Updated database with customer and sales information.
- Evaluated competitors and performed market research.
- Coordinated daily operations to maintain an efficient office environment.
Education
Certificate Of Completion - Cannibis 101
Green CulturED
05.2024 - 05.2024
Associate of Arts - General Studies
Hagerstown Community College
Hagerstown, MDHigh School Diploma -
Quince Orchard High school
Gaithersburg, MDSkills
- Customer Service
- Sales
- Problem-solving Support
- Customer Engagement
- Product Education
- Marketing
- Retail Operations
- Property management
- Excel
- Sales
- Analytical skills
- Research
- Customer Consultation
- Product knowledge
- Compliance regulation
- Customer relationship management
- Market awareness
- Cash handling
- Effective communication
- Employee training
- Adaptability
- Discussing cannabis
- Changing out tills
- Counting money
- Packaging products
- THC & CBD products
- Cannabis strain identification
- Dispensary security
- Loyalty promotion
- Supporting medical patients
- Register opening and closing
Certification
Driver's License
Personal Information
- Authorized To Work: US
- Title: Sales and marketing professional
Timeline
Certificate Of Completion - Cannibis 101
Green CulturED
05.2024 - 05.2024
Budtender/Receptionist
Bloom Medicinals
07.2023 - 06.2026
Salesperson
Smoke Glass and Vape
06.2022 - 01.2023
Sales and Service Representative
Hersons Honda
11.2019 - 05.2020
Sales Representative
Cintas First aide and safety
08.2018 - 04.2019
Brand Ambassador
AUSA
03.2018 - 10.2023
Sales Assistant
Ryan Homes
09.2016 - 07.2018
Sales Assistant
Dan Ryan Builders
10.2014 - 09.2017
Associate of Arts - General Studies
Hagerstown Community College
High School Diploma -
Quince Orchard High school