Selena Barrera
Queen Creek,AZ
Summary
A dynamic result-oriented organizational leader with 8 years of experience in maximizing time efficiency, strategic planning, client relations, and project execution. I am dedicated to integrating mentoring principles within professional environments to create meaningful interpersonal relationships, prioritizing empathy, understanding, and justice to build strong customer service and client relations. Proven ability to equip employees to independently manage daily functions while consistently meeting customer service and client needs. I am a diligent mentor and trainer who is committed to exceptional management success through result-oriented approaches and team leadership skills acquired throughout my career and time at the University of Arizona.
Overview
8
8
years of professional experience
Work History
Manager
Premier Home Services
03.2021 - Current
- Directed and trained a team while organizing, managing, and coordinating schedules.
- 100% success in inventory management staying below the yearly budget for resources and supplies.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Guide employees with Environmental Stewardship: Practice proper aquarium husbandry techniques to support sustainable aquaculture practices.
- Trained and mentored employees, establishing performance goals and provided feedback on methods for reaching milestones.
- Used industry expertise, customer service skills and analytical nature to resolve customer/client concerns to promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Reduced operational costs through comprehensive improvement in product and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
Assistant Manager
Premier Home Services
04.2016 - 03.2021
- Expertly manage roofing, flooring, remodeling, and design projects, consistently delivering superior quality to exceed customer expectations
- Prioritize clear communication and transparency throughout the project lifecycle, fostering strong client relationships built on trust, reliability, and satisfaction.
- Demonstrate proficiency in precise installations, contributing to the aesthetic enhancement and functionality of both residential and private spaces.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Planned schedules and delegating assignments to meet coverage and service demands.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Education
Bachelor of Applied Science - Organizational Leadership & Regional Commerce
The University of Arizona
05.2024
Skills
- Proficiency in Microsoft Office Suite, encompassing Microsoft Outlook, Word, Excel, and PowerPoint
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Training and Development
- Customer Relationship Management
- Customer Service
- Budget Control
- Staff Training and Development
Accomplishments
- Served in leadership roles for student organizations, demonstrating organizational and teamwork skills.
- Received recognition for outstanding contributions in leadership roles showcasing a dedication to fostering collaboration, innovation, and positive change within professional settings.
- Honored with awards and certificates for academic excellence in both the academic years 2021-2022 and 2022-2023, recognizing outstanding scholastic achievement at The University of Arizona.
- Organized and executed a successful ongoing project for reef keeping, serving clients, and demonstrating strong leadership in management, organizational procedures, and project supervision.
Timeline
Manager
Premier Home Services
03.2021 - Current
Assistant Manager
Premier Home Services
04.2016 - 03.2021
Bachelor of Applied Science - Organizational Leadership & Regional Commerce
The University of Arizona