Selena Bautista-Johnson
McHenry,IL
Summary
Highly motivated with background in retail sales, skilled in customer service and product knowledge. Demonstrated ability to achieve sales targets through effective communication and understanding of customer needs. Known for problem-solving abilities and creating positive shopping experiences that increase customer loyalty. Improved store layout for better product visibility and accessibility, leading to smoother customer flow and increased satisfaction.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Associate
Canes
State College, Pennsylvania
08.2024 - Current
- Scrubbed and polished counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment, replenish foods at serving stations.Brew coffee and tea, and fill containers with requested beverages.Performed cleaning duties such as sweeping, mopping, and washing dishes, keeping equipment and facilities sanitaryProvided customer service and assistance with product selection at Gift Shop, Serve food, beverages, or desserts, prepared bills for food, using cash registers, calculators, or added machines, and accept payment or make changes.
Sales Associate
Tj Maxx
McHenry, IL, IL
05.2023 - Current
- Assisted customers with product selection, sizing and styling.
- Upsold additional items based on customer interests and needs.
- Maintained up-to-date knowledge of store merchandise and policies.
- Attended weekly team meetings to review performance goals and objectives.
- Handled customer complaints in a professional manner.
- Provided accurate information about products, prices and services.
- Maintained cleanliness of store environment including floors, windows, displays.
- Processed credit card transactions quickly and securely.
- Developed promotional strategies to increase sales volume.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
- Greeted customers and provided exceptional customer service.
- Developed trusting relationships with customers by making personal connections.
- Assisted in visual merchandising, creating appealing displays that capture customer interest.
- Answered incoming telephone calls to provide store, products and services information.
- Maintained knowledge of sales and promotions, return policies and security practices.
Corner Bakery Employee
Corner Bakery Cafe
Schaumburg, IL, IL
06.2020 - 01.2022
- Monitored temperatures of ovens throughout the day to ensure optimal baking conditions.
- Performed routine maintenance on bakery equipment to keep it in working order.
- Assisted customers with their selections from the bakery case or counter.
- Stocked shelves with freshly baked goods in display cases.
- Baked a variety of products such as cookies, muffins, pastries, croissants and other specialty items.
- Responsible for cleaning up spills or messes quickly and safely.
- Tracked expiration dates on ingredients and finished products to ensure quality control standards were met.
- Ensured that all food safety regulations were followed while preparing food items.
- Greeted incoming patrons, offered menu advice and documented order details and special preferences.
- Trained new bakery employees to use POS system to document orders, process payments and check progress for customers.
- Prepared and packaged bakery goods for display and sale.
- Operated cash registers, processed transactions, and handled cash accurately.
- Greeted customers and provided exceptional customer service in a fast-paced bakery setting.
- Stayed on top of changes in bakery menu to provide customers with optimal service.
SAA Cheer Coach
SAA Cheer House
Schaumburg, IL
07.2019 - 12.2019
- Developed strategies to improve overall performance of the squad.
- Tracked progress of each squad member and provided feedback when necessary.
- Provided individual coaching to enhance individual skills such as jumps, tumbling, stunts, cheers, chants.
- Conducted regular evaluations of squad members' progress throughout the season.
- Organized weekly practice sessions, competitions, and other events related to cheerleading.
- Supervised team members during practices, performances, and competitions.
- Communicated effectively with parents regarding student progress and upcoming activities and events.
- Maintained accurate records of team performance results from various competitions.
- Encouraged team spirit among participants while maintaining discipline at all times.
- Demonstrated appropriate cheerleading techniques and safety measures to students.
- Cultivated relationships with local businesses in order to secure sponsorships or donations for the team.
- Monitored attendance records at practices and games and competitions to ensure adequate participation levels.
Education
Bachelor of Science - Forensic Science Chemistry
Pennsylvania State University
University Park, PA05-2026
Schaumburg High School
Schaumburg, IL05.2022
Skills
- Critical thinking
- Team worker
- Communication
- Fast thinking
- Problem solver
- Cashiering
- Experience with children
- Serving
- Time management
- Customer service
- Cash register
- Basic math
- Sales
- Decision-making
- Product knowledge
- POS system operation
- Loss prevention
- Attention to detail
- Creative problem solving
- Cash handling
- Computer skills
- Product inspection
- Problem-solving abilities
- Task prioritization
- Multitasking and organization
- Customer interaction
- Adaptability and flexibility
- Time management
- Preparing reports
- Lab safety
- Chemical safety
- Chemistry terminology
- Forensic chemistry
Certification
Food Handler Certification
Timeline
Associate
Canes
08.2024 - Current
Sales Associate
Tj Maxx
05.2023 - Current
Corner Bakery Employee
Corner Bakery Cafe
06.2020 - 01.2022
SAA Cheer Coach
SAA Cheer House
07.2019 - 12.2019
Bachelor of Science - Forensic Science Chemistry
Pennsylvania State University
Schaumburg High School