Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Briggs

Florence,KY

Summary

Detail-oriented professional with expertise in customer relationship management and documentation oversight. Proven track record in implementing efficient shipping solutions that enhance operational efficiency. Strong ability to foster team collaboration, driving service excellence and customer satisfaction.

Overview

19
19
years of professional experience

Work History

US Maintenance Manager

DHL Express
Erlanger, KY
01.2017 - 08.2025
  • Managed daily operations to ensure timely and efficient repairs for stations.
  • Coordinated logistics and transportation plans for efficient service execution.
  • Oversaw team performance to enhance service quality and customer satisfaction.
  • Coordinated logistics to optimize shipping routes and reduce transit times.

Adminstrative Assistant to Director

DHL Express
Erlanger, Kentucky
01.2012 - 01.2017
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.

DCC Cordinator

DHL Express
Erlanger, Kentucky
01.2010 - 01.2012
  • Oversaw shipment tracking systems to guarantee accurate status updates and reporting.
  • Facilitated customer service by promptly addressing inquiries and resolving issues.
  • Enhanced team collaboration through effective management of communication channels.
  • Maintained documentation systems for quick access to critical project files.

OFAC Lead

DHL Express
Erlanger, Kentucky
07.2006 - 01.2010
  • Supervised shipping and receiving operations to optimize workflow efficiency.
  • Trained staff on safety protocols and proper material handling techniques.
  • Ensured high standards of quality control throughout shipping and receiving processes.
  • Managed warehouse operations by organizing workflows, delegating tasks, and verifying accuracy of product labeling.

Education

GED -

Wilmington High School
Wilmington, OH
04-1983

Skills

  • Logistics coordination
  • Team performance management
  • Customer relationship management
  • Quality control oversight
  • Shipping operations supervision
  • Process optimization
  • Customer service
  • Staff training
  • Safety compliance
  • Documentation management

Timeline

US Maintenance Manager

DHL Express
01.2017 - 08.2025

Adminstrative Assistant to Director

DHL Express
01.2012 - 01.2017

DCC Cordinator

DHL Express
01.2010 - 01.2012

OFAC Lead

DHL Express
07.2006 - 01.2010

GED -

Wilmington High School
Selena Briggs