Selena Brown
Warren,MI
Summary
Healthcare support and operations leader with experience in senior living, medication assistance, and resident documentation. Coordinates daily activities, supports medication administration, and promotes a safe, comfortable environment through consistent reporting. Background includes customer service, call center communication, and security-focused readiness in high-pressure situations.
Overview
5
5
years of professional experience
Work History
Team Leader
Magna Powertrain
Sterling Heights, Michigan
05.2026 - Current
- Directed production team to achieve high productivity, quality, and safety standards.
- Coordinated daily workflow by delegating tasks and training employees, enhancing operational efficiency.
- Resolved production issues in collaboration with management, ensuring daily targets were met in a safe work environment.
Med Tech
American House
Roseville , Mi
01.2025 - Current
- Administered medications and monitored residents for changes in condition to ensure timely interventions.
- Accurately documented medication administration and resident care, adhering to facility policies.
- Assisted residents with daily living activities, enhancing their comfort and independence.
- Cultivated positive relationships with residents, fostering a supportive environment through collaboration with nurses and caregivers.
Call Center Supervisor
Qualfon Call Center
Highland Park, Michigan
11.2024 - 07.2025
- Supervised call center representatives, coaching for improved performance and consistent service quality.
- Monitored team performance, resolving escalated issues while ensuring adherence to policies.
- Resolved customer inquiries and concerns, ensuring timely solutions and fostering high satisfaction levels.
- Managed customer records and promoted effective communication among team members to streamline operations.
Med Tech /Senior Resident Assistant
Stone creek of copper field Senior Living
Houston, Texas
07.2021 - 11.2024
- Managed medication and personal care for residents, ensuring safety and comfort.
- Monitored changes in residents' physical and emotional well-being, maintaining detailed care records.
- Supported resident independence while assisting with daily activities, offering personalized support.
- Collaborated with nursing staff, families, and coworkers to ensure high-quality care and positive living environment.
Security Guard
Andy Frain Security Services
Houston, Texas
07.2021 - 10.2023
- Delivered professional security services for high-volume concerts and special events, ensuring guest safety.
- Enforced venue policies and access-control procedures, ensuring safety and security at entrances and restricted areas.
- Managed crowd control, responding calmly to disturbances and emergencies to maintain a safe environment.
- Conducted routine security patrols to identify safety concerns and promptly report incidents to supervisors.
Education
High School Diploma -
My Virtual Academy
Clinton Township, MI05-2021
Some College (No Degree) - Nurse
University of Houston
Houston, TX09-2026
Skills
Medication administration
- Patient care
- Care record management
- Operational management
- Quality assurance
- Team performance management
- Effective communication
- Data entry
Timeline
Team Leader
Magna Powertrain
05.2026 - Current
Med Tech
American House
01.2025 - Current
Call Center Supervisor
Qualfon Call Center
11.2024 - 07.2025
Med Tech /Senior Resident Assistant
Stone creek of copper field Senior Living
07.2021 - 11.2024
Security Guard
Andy Frain Security Services
07.2021 - 10.2023
High School Diploma -
My Virtual Academy
Some College (No Degree) - Nurse
University of Houston