Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Capla

Maricopa,AZ

Summary

A highly motivated and empathetic professional with proven leadership and customer service skills. Experienced in deescalating situations, solving problems, and managing multiple tasks in fast-paced environments.

Overview

4
4
years of professional experience

Work History

Shift Manager

MOD Pizza
12.2021 - Current
  • Assisted in managing daily operations and staff scheduling.
  • Supported team in maintaining high standards of customer service.
  • Learned inventory management processes to ensure product availability.
  • Observed safety protocols to promote a secure work environment.
  • Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
  • Planned, organized and monitored resources to deliver efficient use of labor, equipment and materials.
  • Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
  • Addressed and resolved staffing issues promptly, minimizing disruptions to shift operations and maintaining service standards.

Elementary School Volunteer

Butterfield Elementary School
07.2021 - Current
  • Assisted educators in classroom activities, fostering a supportive learning environment..
  • Supported students' individual needs through one-on-one tutoring sessions.
  • Organized classroom materials and resources for efficient use during lessons.
  • Aided classroom management by providing one-on-one support for students requiring additional assistance.


Education

High School Diploma -

Maricopa High School
Maricopa, AZ

Skills

  • Strong communication
  • Customer service focus
  • Training and mentoring
  • Critical thinking
  • Performance reviewing
  • Active listening
  • Punctual and reliable

Timeline

Shift Manager

MOD Pizza
12.2021 - Current

Elementary School Volunteer

Butterfield Elementary School
07.2021 - Current

High School Diploma -

Maricopa High School

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Selena Capla