Selena Carnegie
Atlanta,GA
Summary
High-performing Administrative Manager with a passion for customer services in the payment processing and social services field. 8 Years of experience impacting positive organizational outcomes through time management, KPI monitoring, and team building. Confident in the ability to collaborate with cross-functional teams to solve complex, high-stakes problems. Committed to continuous improvement and contributing to team success.
Overview
7
7
years of professional experience
Work History
Payment Processing Manager
Merchant-E Solutions
03.2022 - Current
- Worked with clients to provide competitive commercial banking solutions and retail financing plans.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
- Utilized financial software to prepare consolidated financial statements.
- Created financial dashboards to provide insights into key performance indicators.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Senior Payment Processing Clerk
Priority Payment Systems
10.2021 - 03.2022
- Prepared and mailed invoices to customers, processed payments, and documented account updates.
- Identified, researched, and resolved billing variances to maintain system accuracy and currency.
- Monitored accounts to verify compliance with payment terms and schedules.
- Negotiated payment arrangements with customers to establish timely receipt of payments.
- Entered figures using 10-key calculator to compute data quickly.
Forensic Case Manager
Manhattan Cran-EAC Network
10.2020 - 10.2021
- Managing a caseload of 35+
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Utilized grant writing skills to secure additional program funding.
Certified Employment Support Professional (CESP)
Bronx Ace Goodwill
03.2020 - 10.2020
- Managing a caseload of 15+ participants
- Enlisted support of volunteers and collaborated with businesses and community groups.
- Received and resolved an average of 20 calls each week regarding complaints and problems.
- Helped clients navigate social services system and access needed resources.
- Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
Office Manager
Astoria Pros Goodwill
08.2019 - 03.2020
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and purpose of behaviors.
- Leveraged patient feedback and performed continuous process improvements to streamline day-to-day business operations and patient satisfaction.
- Worked closely with adults and children in community settings, at residential facilities and within homes.
- Conducted functional behavior assessments, functional analysis, preference assessments, and assessments of basic learning and language skills to identify target behaviors and the purpose of behaviors.
- Used [Software] to document patient information, progress notes, and treatment plans.
Payment Processing Manager
Priority Payment Systems
07.2017 - 12.2017
- Maintained team productivity by efficiently scanning, submitting and archiving records.
- Reconciled documentation against budget requirements and ledgers.
- Processed [Type] payments to [Type] recipients.
- Prepared cash flow projections, cost analysis and monthly, quarterly and annual reports.
Education
Bachelor of Arts - Sociology
CUNY YORK COLLEGE
New York, NY05.2019
Skills
- Vendor Relationship Management
- File systems management
- Cash Management
- Accounting Software (Insert software you used)
- Microsoft Office Certified
- Crisis Intervention
- Payroll Administration
- Clinical Supervision
- Substance Abuse Knowledge
- Due diligence
Timeline
Payment Processing Manager
Merchant-E Solutions
03.2022 - Current
Senior Payment Processing Clerk
Priority Payment Systems
10.2021 - 03.2022
Forensic Case Manager
Manhattan Cran-EAC Network
10.2020 - 10.2021
Certified Employment Support Professional (CESP)
Bronx Ace Goodwill
03.2020 - 10.2020
Office Manager
Astoria Pros Goodwill
08.2019 - 03.2020
Payment Processing Manager
Priority Payment Systems
07.2017 - 12.2017
Bachelor of Arts - Sociology
CUNY YORK COLLEGE
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