Selena Castillo
Klamath Falls
Summary
Dedicated customer service representative motivated to maintain customer satisfaction and contribute to the company success I am able to work under a high stress and fast paced environment while meeting customer expectations.
Overview
11
11
years of professional experience
Work History
Beauty Advisor
Sephora USA
01.2023 - 12.2024
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
- Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
Machine Operator
Blackwing Pencils
05.2020 - 12.2024
- Followed detailed instructions to operate machines with accuracy and produce quality products.
- Set up and adjusted equipment and properly configured machines for daily operation.
- Complied with company and OSHA safety rules and regulations.
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines.
Guest Service Representative
Target
05.2014 - 04.2020
- Answering telephone calls
- Greeting guests upon arrival
- Payment & billing information
- Answer guest request for assistance and staff and management
- Attend to delivery of faxes mail and packages
- Resolve issues to guest satisfaction
Customer Service Representative
Starbucks
05.2014 - 04.2020
- Take customer order
- Make coffee, tea and other drinks to customer specifications
- Operate cash register and credit card machines
- Clean coffee machines, clean table and areas
Education
Diploma -
Ronald E McNair High School
05.2014
Skills
- Fluent in English and Spanish
- Friendly manner
- Good at communication
- Self motivation
- Work under pressure
- Reliable
- Well presented
Timeline
Beauty Advisor
Sephora USA
01.2023 - 12.2024
Machine Operator
Blackwing Pencils
05.2020 - 12.2024
Guest Service Representative
Target
05.2014 - 04.2020
Customer Service Representative
Starbucks
05.2014 - 04.2020
Diploma -
Ronald E McNair High School
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