Selena Cliett
Summary
Diligent Customer Service Specialist skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
BNY Mellon
05.2023 - Current
- Efficiently addressing client inquiries ensuring a positive banking experience.
Customer Support Specialist
Munich Reinsurance
11.2022 - 05.2023
- Provided updates on claim statuses, guided customers through documentation uploads, and utilized negotiation skills to resolve claim escalation issues reducing transfer rate by 36%
Healthcare Assistant
Accolade
07.2022 - 03.2023
- Maintained proficient understanding of the health care system, different insurance plans and procedures to be able to educate patients and help develop self-sufficiency skills.
Client Success Specialist
Vanguard
09.2021 - 06.2022
- Onboarded new users, personalized guidance for website and mobile app usage, assisted in credential setup, and updated demographic information.
Education
High School Diploma -
Edward Bok Technical High School
Philadelphia06.2010
Skills
- Order Management
- Analytical
- Communication
- Microsoft Office
- Customer Service
- Live Chat Support
Certification
- edX Certificate for Product Management Fundamentals
- edX Certificate for Exercising Leadership: Foundational Principles
- LinkedIn Certification: Working with Upset Customers
- LinkedIn Certification: Phone-Based Customer Service
- LinkedIn Certification: Customer Service: Managing Customer Expectations
Timeline
Customer Support Specialist
BNY Mellon
05.2023 - Current
Customer Support Specialist
Munich Reinsurance
11.2022 - 05.2023
Healthcare Assistant
Accolade
07.2022 - 03.2023
Client Success Specialist
Vanguard
09.2021 - 06.2022
High School Diploma -
Edward Bok Technical High School
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