Selena Davis
Lake Placid
Summary
Accomplished Clinic Manager with a proven track record at Lower Keys Medical Center, enhancing clinic profitability through strategic financial planning and cost-control measures. Expert in HIPAA compliance and patient care coordination, I excel in administrative leadership and fostering strong customer relationships. Demonstrated success in improving patient education and healthcare management.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Clinic Manager
Lower Keys Medical Center
07.2019 - Current
- Promoted patient education initiatives to help individuals manage healthcare decisions.
- Conducted financial reviews for informed decision-making and strategic planning.
- Established cost-control measures to enhance clinic profitability while maintaining high-quality care.
- Managed daily clinic activities for consistent adherence to quality standards and regulatory compliance.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Instructed patients on post-procedure care to support recovery and adherence to medical advice.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Processed insurance claims and verifications through specialized billing software.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
Eliligibility Specialist
Lower Keys Medical Center
02.2018 - 07.2019
- Improved customer service experience for applicants, providing clear explanations of eligibility requirements and addressing concerns promptly.
- Enhanced Medicaid eligibility determinations by thoroughly analyzing applicants'' financial and personal information.
- Coordinated closely with other social service agencies, fostering collaboration to ensure comprehensive support for clients.
- Developed strong relationships with healthcare providers, coordinating services effectively to best serve eligible clients.
- Maintained up-to-date knowledge of Medicaid regulations, ensuring accurate eligibility determinations.
- Assisted clients in gathering necessary documentation, leading to smoother application processes.
- Updated patient records with accurate, current insurance policy information.
- Improved communication between medical staff and patients by explaining insurance benefits and financial responsibilities.
Banker
Wells Fargo
09.2013 - 01.2018
- Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
- Developed and maintained strong customer relationships, providing exceptional service and advice.
- Maintained strict compliance with all banking regulations, ensuring a secure and trustworthy environment for clients.
- Delivered exceptional customer service, addressing concerns promptly and professionally to ensure client satisfaction.
- Balanced teller drawers and ATM cash.
- Managed escalated phone calls by applying conflict resolutions skills and extensive knowledge of bank policies, products, and services.
- Investigated customer inquiries and resolved discrepancies in helpful and timely manner.
- Strengthened customer relationships by organizing financial planning workshops, leading to increased loyalty and account retention.
Education
Associate of Arts -
College Of The Florida Keys
Key West05-2023
Skills
- Administrative leadership
- HIPAA compliance
- Clinical management
- Employee training
- Healthcare administration
- Patient care coordination
Certification
- Basic Life Support Certification (BLS)
Languages
Spanish
Professional Working
Timeline
Clinic Manager
Lower Keys Medical Center
07.2019 - Current
Eliligibility Specialist
Lower Keys Medical Center
02.2018 - 07.2019
Banker
Wells Fargo
09.2013 - 01.2018
Associate of Arts -
College Of The Florida Keys
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