Selena Gallardo

Coordinated patient appointment schedules.

Monitored and recorded vital signs accurately.

Ensured hygienic standards by thoroughly cleaning spaces.

Managed prior authorizations for CoverMyMeds.

Coordinated timely delivery of DME orders.

Facilitated patient rooming for two providers, managing a total of 44 patients daily.

Entered and managed data efficiently.

Updated patients on their diagnostic findings.

Ensured compliance in sharps container management.

Facilitated physician in performing Pap smears and breast exams.

Performed EKGs to assess cardiac function.

Conducted blood draws and specimen collection.

Administered vaccines and injections efficiently.

Educated patients on GLP1 injection such as Ozempic, Wegovy, Mounjaro, zepbound techniques.

Educated patients about continuous glucose monitoring programs such as Freestyle libre and Dexcome sensor.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Oriented and trained new staff on proper procedures and policies.

• Restocked all necessary supplies in examination areas.
• Documented vital signs and health history for patients in clinic and hospital environments
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations (20 or more patients)
• Called and faxed pharmacies to submit prescriptions and refills
• Facilitated routine inspections through efficient handling of specimen processing.
• Instructed patients about medication administration, procedure protocols, and care plans.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
• Completed EKGs and other tests based on patient presentation in office
• Managed inventory for injections such as steroids, vitamin B12, and diagnostic tests like COVID-19, flu, pregnancy, and strep tests.
• Completed FMLA forms in accordance to physician guidelines.
• Completed Form I-693 in accordance with USCIS regulations.
• Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
• Completed diagnostic testing orders such as but not limited to X-rays, sonograms and Ct scans.
• Uploaded scanned files to electronic health system.
• Collaborated with representatives from pharmaceutical companies like Wegovy and Mounjaro to source medication for patients.

• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process about 20 or more patients.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Educated patients about medications, procedures and physician's instructions.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Guided patients to room, recorded vital signs, discussed patient medical history and entered information for physician or other clinical staff to review.
• Set up, cleaned and stocked examination rooms with medical supplies.
• Answered phones, scheduled appointments, greeted patients and ordered supplies.
• Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
• Communicated with patients by phone and via written correspondence.
• Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
• Sterilized medical equipment after each procedure.
• Completed clinical procedures and gathered patient data for interpretation by physician.
• Assisted back office patient processes to reduce office wait times.
• Performed preliminary physical tests to accurately record results in patient history summary.
• Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
• Collaborated with local pharmacies to resolve and clarify issues with patient medication.
• Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
• Gathered and documented evidence to support Prior-Authorizations for medications, FMLA forms, and peer-peer.
• Answered telephone calls to offer office information, answer questions, and direct calls to staff.

• Entered insurance, demographics and health history into patient database.
• Called patients to confirm scheduled appointments and obtain additional details.
• Checked patients in and out for appointments and collected co-payments.
• Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files.
• Processed patient payments and scanned identification and insurance cards.
• Protected patients by observing strict HIPAA guidelines.
• Photocopied insurance cards, documented details and verified patient coverage for upcoming procedures or appointments.
• Took messages from patients and promptly relayed to appropriate staff.
• Answered multi-line phone system and directed callers to requested personnel and departments.
• Greeted each patient pleasantly and offered desk sheet for easy sign-in.
• Delivered high-quality administrative and customer service to sustain patient and work flows.
• Carried out daily tasks by professionally communicating with physicians, nursing staff, technicians and medical assistants.
• Retrieved faxes and uploaded documents to patient charts to assist clinical staff.
• Straightened up waiting room to maintain neat and organized space.
• Informed patients of financial responsibilities prior to rendering services.
• Handled correspondence, managed files and performed other clerical duties for office staff.
• Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
• Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
• Contacted pharmacies to submit and refill patients' prescriptions.
• Recorded vital signs and medical history for 25+ patients each shift.
• Verified appointment times with patients, preparing charts, pre-admission and consent forms.
• Prepared patients for examinations, taking vital signs and updating medical histories.
• Oversaw patient registration, insurance verification, form completion and appointment scheduling to maintain operational efficiency.
• Assisted back office patient processes to reduce office wait times.
• Managed master calendar and scheduled appointments for providers based on optimal patient loads and clinician availability

• Restocked all necessary supplies in examination areas.
• Documented vital signs and health history for patients in clinic and hospital environments
• Directed patients to exam rooms, fielded questions, and prepared for physician examinations (20 or more patients)
• Called and faxed pharmacies to submit prescriptions and refills
• Facilitated routine inspections through efficient handling of specimen processing.
• Instructed patients about medication administration, procedure protocols, and care plans.
• Scheduled appointments, registered patients, and distributed sample pharmaceuticals as prescribed
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments
• Completed EKGs and other tests based on patient presentation in office
• Managed inventory for injections such as steroids, vitamin B12, and diagnostic tests like flu, pregnancy, and strep test.
• Completed FMLA forms in accordance to physician guidelines.
• Sterilized instruments and disposed of contaminated supplies in adherence to OSHA regulations.
• Completed diagnostic testing orders such as but not limited to X-rays, sonograms and Ct scans.
• Uploaded scanned files to electronic health system.
• Collaborated with representatives from pharmaceuticals companies.