Selena Garcia
Atlanta,GA
Summary
I am highly motivated and a results-driven professional with a proven track record of excellence in customer service, team leadership, and operational efficiency. With extensive experience in managing daily store operations, handling cash, and ensuring exceptional customer experiences, I am committed to delivering outstanding results. My strong organizational skills, attention to detail, and ability to adapt to new challenges enable me to thrive in fast-paced environments. I am eager to apply my expertise while continuously learning and developing new skills to exceed expectations and contribute to the success of the team. I am confident that my proactive attitude, passion for growth, and dedication to excellence will make me a valuable asset to your organization.
Overview
7
7
years of professional experience
Work History
Customer Engagement Leader
Petsmart
Lake Park, FL
12.2021 - Current
- Effectively managed the Pet Care Department, overseeing daily operations, and ensuring adherence to company policies and procedures.
- Ensured compliance with brand standards, including the implementation of best practices for animal care, and maintenance of a safe and nurturing environment.
- Proactively managed additional departments as needed based on staffing requirements, including Salon Services, Receiving, and Inventory.
- Oversaw opening and closing shifts, ensuring smooth operations and accurate completion of tasks.
- Performed cash handling duties, including precise counting, verification, and deposits, in compliance with company guidelines and protocols.
- Achieved weekly targets, including a 40% conversion rate for Treats Members, a 13.5% activation rate for Treats, and consistently securing 40 donations per day during the holiday season.
- Maintained a 100% customer satisfaction rate, ensuring exceptional service, and fostering long-term customer loyalty.
Keyholder and Supervisory Leader
PetSupermarket
West Palm Beach, FL
10.2019 - 12.2021
- Oversaw weekly receiving operations, ensuring accurate inventory management and timely processing of shipments.
- Monitored and ensured the well-being of animals, ensuring all their needs were met in compliance with company standards.
- Employed a customer-focused approach, utilizing the "building the basket" mentality to recommend products and enhance the customer experience.
- Managed opening and closing procedures, including staff oversight, store readiness, and operational compliance.
- Performed cash handling duties, including precise counting, balancing registers, and making secure deposits at the bank in accordance with company policies.
Supervisor
Bealls Outlet
West Palm Beach, FL
09.2017 - 10.2019
- Maintained store organization and cleanliness, ensuring a welcoming and well-maintained environment for customers.
- Handled cash transactions with precision, adhering to company protocols for accuracy and security.
- Managed opening and closing shifts, overseeing daily store operations and ensuring a smooth transition between shifts.
- Provided exceptional customer service, addressing inquiries, resolving concerns, and fostering a positive shopping experience.
- Performed register duties, consistently maintaining 100% accuracy in transactions and balancing registers.
- Reported and documented theft incidents, following company procedures to ensure timely resolution and loss prevention.
Education
High School Diploma -
Forest Hill High School
West Palm Beach, FL05-2016
Skills
Problem solving
Customer service
Interpersonal skills
Communication skills
Team player
Leadership skills
Microsoft Word
Conflict management
Client relationship management
Adaptability
Willingness to learn
Multilingual abilities
Data analysis
Prism, Medalia, Opex
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Customer Engagement Leader
Petsmart
12.2021 - Current
Keyholder and Supervisory Leader
PetSupermarket
10.2019 - 12.2021
Supervisor
Bealls Outlet
09.2017 - 10.2019
High School Diploma -
Forest Hill High School