Selena Guardiola
Securitas Security Services
San Jose,CA
1
Certification
7
years of professional experience
Dependable and customer - focused professional with 6 years of experience in the security industry. skilled in providing excellent customer service, resolving conflicts, and maintaining a safe environment. Strong communicator with a positive attitude, seeking to bring excellent customer service and teamwork skills to a retail position.
Work History
Dispatch Security Officer
3 Years 9 Months- Monitored security systems and responded to alarms, ensuring rapid incident resolution.
- Operated and monitored fire alarm and security CCTV systems to maintain building safety.
- Collaborated with law enforcement and emergency responders during critical incidents.
- Developed and implemented improved communication protocols for dispatch operations.
- Oversaw daily operations of dispatch center, ensuring accurate information relay and coordination.
- Trained new hires on company policies, dispatch procedures, and use of relevant technology tools for improved job performance.
Security Receptionist
3 Years 1 Month- Operated surveillance equipment, maintaining vigilance over premises and reporting incidents promptly.
- Monitored facility access, ensuring compliance with security protocols and visitor management systems.
- Conducted routine safety checks, identifying potential security risks and implementing corrective actions.
- Collaborated with law enforcement and emergency services during security events to enhance response efficiency.
- Helped maintain an organized workspace by managing office supplies inventory and ensuring adequate stock levels for daily operations.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Maintained a safe and secure environment for visitors by following strict access control procedures.
Education
High School Diploma
Skills
Excellent communication and interpersonal skills
Strong Organization and time management abilities
Multitasking under pressure
CCTV operation
Detailed oriented with ability to manage multiple tasks at once
Remains calm and professional under pressure
Fast-paced adaptability
Certification
- BSIS GUARD CARD
- CPR & AED CERTIFED
Timeline
Dispatch Security Officer
Securitas Security Services
11.2022 - CurrentRead More
Security Receptionist
Securitas Security
10.2019 - 11.2022Read More
Foothill High School
High School Diploma
Read More