Selena Hale Byrd
Denver,CO
Summary
Dynamic professional with extensive experience as a Case Manager at Balm Giliead and a proven track record in conflict resolution and case management. Successfully enhanced productivity and customer satisfaction at WBG by fostering strong relationships and implementing efficient processes. Adaptable and skilled in problem-solving, ensuring high-quality service delivery.
Overview
2026
2026
years of professional experience
Work History
Case Manager
Balm Giliead
04.2025 - Current
- Ensured compliance and confidentiality by maintaining accurate documentation for all cases.
- Conducted thorough assessments of client situations to identify issues, goals, and interventions.
- Educated clients on available programs and benefits, empowering informed decision-making regarding care needs.
Manager
WBG
2020 - Current
- Managed and motivated employees to boost productivity and engagement.
- Accomplished tasks within established timeframes, ensuring organizational efficiency.
- Maintained professional, safe environment for employees and patrons.
- Resolved disputes promptly to guarantee high-quality service delivery.
- Actively listened to staff concerns, facilitating conflict resolution.
- Developed strong relationships with customers and suppliers through effective account management.
- Optimized staffing during peak periods by creating employee schedules and monitoring call-outs.
Owner
Latter Glory
2017 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
Education
Certificate - Behavioral Health
Community College of Aurora
Aurora, COBusiness Administration
PARKS College
Thornton, CO01.1989
Skills
- Problem-solving and decision-making
- Time management
- Case management and documentation
- Conflict resolution
- Positive attitude and adaptability
Timeline
Case Manager
Balm Giliead
04.2025 - Current
Manager
WBG
2020 - Current
Owner
Latter Glory
2017 - Current
Certificate - Behavioral Health
Community College of Aurora
Business Administration
PARKS College
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