SELENA HUDGENS
St Detroit,MI
Summary
Knowledgeable and dedicated customer service professional with extensive experience in Healthcare industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Fulfillment Associate
Amazon
Brownstown, MI
10.2015 - Current
- Attention to detail
- Ability to meet deadlines, receive products and troubleshoot problems to resolution
- Commitment to customer service as related to product fulfillment
- Expert in the use of handheld scanner
- Picking customer orders on all levels of a multi-level mezzanine, pack and ship customer orders
- Ability to adhere to strict safety, quality, and production standards
- Expert in printing labels to be affixed to product for delivery
- Unloaded incoming trucks and properly staged inventory for processing
- Maintained compliance with company safety policies and called violations to the attention of management
Assistant Project Manager
Robert Half/Michigan Unemployment Insurance Agency
Detroit, Michigan
05.2021 - 12.2021
- Supported senior managers and department leaders by completing projects and problem resolution under tight budgets and schedule demands.
- Closely collaborated with project members to identify and quickly address problems.
- Delivered high level of service to clients to both maintain and extend relationship for future business opportunities.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Maintained open communication by presenting regular updates on project status to customers.
- Recruited, trained and oversaw personnel to achieve performance and quality targets.
Customer Service Representative
Robert Half/Michigan Unemployment Insurance Agency
Detroit, MI
11.2020 - 05.2021
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
- Answered average of 75 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information.
Group Home Manager
Quest INC
Livonia, MI
10.2013 - 09.2016
- Recruit, interview, and hired over 100 staffing prepare and maintain records and reports such as budgets, personnel records, or training manuals
- Participate in the determination of organizational policies such as issues as consumers eligibility, programs requirements, and programs benefits plan and administer budgets for programs, equipment, and support services
- Establish and maintain relationships with multiple agencies and organizations in the community to meet community needs and ensure that services are not duplicated
- Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management
- Plan and administer budgets for programs, equipment, and support services.
- Organized entertaining recreational activities for home while staying within $300 budget
- Mentored and coached staff to improve performance and interactions with residents
Home Health Care Aide
Loving Care Home Care
Grosse Ile, MI
05.2015 - 05.2016
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Cooked tasty, nourishing meals for patients to promote better nutrition.
- Monitored progress and documented patient health status changes to keep care team updated.
- Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
- Administered medication as directed by physician.
Personal Assistant
Quest INC
Livonia, MI
12.2012 - 09.2013
- Assisted patients with dressing, grooming, and feeding needs, helping to overcome and adapt to mobility restrictions.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in logbooks, journals, and care plans to accurately document and report patient progress.
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
- Administered medication as directed by the physician.
- Followed nutritional plans to prepare optimal meals.
- Provided multifaceted services to career professionals by running errands, managing mail, scheduling appointments, and arranging transportation
Home Healthcare Aide
Eric Taylor
Eastpointe, MI
07.2012 - 12.2012
- Assisting the disabled, chronically ill, cognitively impaired, and elderly individuals in their homes with personal care
- Dispense Medication and check vital signs
- Accompany clients to doctor's offices or on other trips outside the home, providing transportation, assistance, and companionship.
- Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies
- Monitored progress and documented patient health status changes to keep the care team updated
- Cooked tasty, nourishing meals for patients to promote better nutrition
- Interacted kindly with patients and families and displayed a positive, outgoing attitude, resulting in the establishment of long-term, professional relationships
Lead Imaging and Scanning Clerk
Record Maxx
New Orleans, LA
08.2011 - 07.2012
- Responsible for scanning, indexing, and verifying records accurately
- Maintaining accurate records including quality assurance, conversion, and tracking of documents
- Ability to perform work at established production rates
- Prepping documents by removing staples, paper clips, and tape.
- Supervising team of 5 or more.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Double-checked completed work and staged in appropriate areas for supervisor approval, final binding, and product distribution.
- Proved successful working within tight deadlines in a fast-paced atmosphere
- Actively listened to customers, handled concerns quickly, and escalated major issues to the supervisor.
Office Manager
Inkster Senior Living
Inkster, MI
05.2009 - 08.2011
- Monitor the facility to ensure that it remains safe, secure, and well-maintained
- Hire over 50 and terminate clerical and administrative personnel.
- Oversee the maintenance and repair of machinery, equipment, and electrical and mechanical systems
- Conduct classes to teach procedures to staff
- Ensure security, integrity, and confidentiality of data, handling customers' inquiries and complaints.
- Managed budgets, appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives
- Established workflow processes, monitored daily productivity, and implemented modifications to improve the overall performance of personnel
Home Healthcare Aide
Home Helpers
Southfield, MI
01.2008 - 03.2009
- Maintain records of patient care, condition, progress, or problems to report and discuss observations with supervisor or case manager
- Administer prescribed oral medications, under the written direction of a physician or as directed by home care nurse or aide, and ensure patients take their medicine
- Care for patients by changing bed linens, washing and ironing laundry, cleaning, or assisting with their personal care
- Provide patients with help moving in and out of beds, baths, wheelchairs, or automobiles and with dressing and grooming
- Accompany clients to doctors' offices or on other trips outside the home, providing transportation, assistance, and companionship.
- Developed rapport to create a safe and trusting environment for care
- Completed entries in logbooks, journals, and care plans to accurately document and report patient progress
CNA
Regency Healthcare Centre
Taylor , MI
09.2006 - 08.2008
- Answer patient call signals, signal lights, bells, or intercom systems to determine patients' needs
- Gather information from caregivers, nurses, or physicians about patient condition, treatment plans, or appropriate activities
- Observe or examine patients to detect symptoms that may require medical attention, such as bruises, open wounds, or blood in the urine.
- Measure and record food and liquid intake or urinary and fecal output, reporting changes to medical or nursing staff
- Review patients' dietary restrictions, food allergies, and preferences to ensure the patient receives an appropriate diet.
- Maintained best-in-class standards for individualized care in 300-bed unit by continuously checking in with patients and families and quickly providing care
Education
C.P.R. & First Aide VCE Online Trainings - Certificate
01.2013
High School Diploma -
06.1998
BBA - Business Management
11.2024
Skills
- Data Entry
- Customer Relationships
- Good Telephone Etiquette
- Multitasking Abilities
- Training and Development
- Critical Thinking
- Interpersonal Communication
- Dependable and Responsible
- Organization and Time Management
- Coaching and Mentoring
- Team Management and Supervision
- Proficient in all Microsoft Office Applications
Certification
Customer And Personal Service
Administration and Management
Management of Personnel Resources
Complex Problem Solving
Education and Training
Management of Financial Resources
MS Word
Timeline
Assistant Project Manager - Robert Half/Michigan Unemployment Insurance Agency
05.2021 - 12.2021
Customer Service Representative - Robert Half/Michigan Unemployment Insurance Agency
11.2020 - 05.2021
Fulfillment Associate - Amazon
10.2015 - Current
Home Health Care Aide - Loving Care Home Care
05.2015 - 05.2016
Group Home Manager - Quest INC
10.2013 - 09.2016
Personal Assistant - Quest INC
12.2012 - 09.2013
Home Healthcare Aide - Eric Taylor
07.2012 - 12.2012
Lead Imaging and Scanning Clerk - Record Maxx
08.2011 - 07.2012
Office Manager - Inkster Senior Living
05.2009 - 08.2011
Home Healthcare Aide - Home Helpers
01.2008 - 03.2009
CNA - Regency Healthcare Centre
09.2006 - 08.2008
Schoolcraft College - C.P.R. & First Aide VCE Online Trainings, Certificate
Harry S. Truman - High School Diploma,
American InterContinental University - BBA, Business Management