SELENA JOHNSON
Oak Creek,WI
Summary
Driven Pharmacy Technician with proven track record and success in building strong relationships with patients and clients. Detail-Oriented and highly proficient in accurately filling and labeling prescriptions, maintaining drug inventories and updating pharmacy records. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
Work History
Pharmacy Technician
Meijer
04.2021 - Current
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Managed opening and closing duties for pharmacy.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Resolved third-party billing, computer system and customer service issues.
- Coordinated verification and filling of more than 300+ daily prescriptions in high-volume retail pharmacy environment.
- Performed basic laboratory tests and collected specimens for further testing.
- Performed annual health exams with taking vital signs, drawing blood and documenting blood pressure, weight, height and BMI for proper tracking.
- Completed paperwork, entering prescription and insurance or billing information into patient profiles.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Administered various vaccines, including flu, shingles, and COVID-19, to patients with a focus on maintaining patient safety and comfort.
- Conduct routine checks of medication expiration dates and implement protocols for the safe disposal of expired products, adhering to environmental and safety regulations.
- Proactively manage medication recalls by diligently reviewing recall notices and extracting affected products from inventory.
- Facilitate the return process of recalled and salvaged items by preparing necessary documentation and coordinating with suppliers and return centers
- Training and Mentorship: Successfully trained and mentored new hires, ensuring they understand pharmacy operations and protocols.
- Multitasking Proficiency: Ability to efficiently manage multiple responsibilities. This includes: - Assisting customers at the drive-thru and various counters (pick-up and drop-off)-Handling phone calls professionally, addressing inquiries, and resolving issues promptly.
Captioning Assistant
CapTel
12.2013 - 09.2022
- Provide real time telephone captioning for our deaf and hard-of-hearing clients. Utilize keyboard by typing words as necessary and making proper corrections. Maintain quality standards for accuracy and speed and report technical issues to staff support. Abide by company's oath of confidentiality for our client accounts and personal information.
Education
High School Diploma -
Spotted Eagle, Inc
06.2009
Skills
- Attention To Detail
- Adaptability
- Documentation And Record-Keeping
- High- Volume Environments
- Resolving Customer Issues
- Receiving Incoming Supplies
- Training and Mentorship
- Teamwork and Collaboration
- Technical Skill
- Problem Solving
- Time Management
- Organization and Prioritization
- Medical Knowledge
Certifications
- Attention To Detail
- Adaptability
- Documentation And Record-Keeping
- High- Volume Environments
- Resolving Customer Issues
- Receiving Incoming Supplies
- Training and Mentorship
- Teamwork and Collaboration
- Technical Skill
- Problem Solving
- Time Management
- Organization and Prioritization
- Medical Knowledge
Timeline
Pharmacy Technician
Meijer
04.2021 - Current
Captioning Assistant
CapTel
12.2013 - 09.2022
High School Diploma -
Spotted Eagle, Inc