Selena Klemptner
Hickman,NE
Summary
Dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.
Overview
6
6
years of professional experience
Work History
Executive Assistant
Department of Administrative Services
09.2022 - Current
- Manage scheduling for company executive
- Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
- Answer and respond to phone calls, communicate messages and information to the director
- Maintain various records and documents for company director
- Preparing financial statements, reports, memos, invoices letters, and other documents
- Handling basic bookkeeping tasks
- Filing and retrieving corporate records, documents, and reports
- Researching and conducting data to prepare documents for review.
Executive Assistant
Great Bend Economic Development
12.2021 - 06.2022
- Manage scheduling for company executive
- Organize and prepare for meetings, including gathering documents and attending to logistics of meetings
- Answer and respond to phone calls, communicate messages and information to the director
- Maintain various records and documents for company director
- Preparing financial statements, reports, memos, invoices letters, and other documents
- Handling basic bookkeeping tasks
- Filing and retrieving corporate records, documents, and reports
- Researching and conducting data to prepare documents for review and presentation
- Greeting visitors and deciding if they should be able to meet with executives
- Reading and analyzing incoming memos, submissions, and distributing them as needed
- Performing office duties that include ordering supplies and managing a records database
- Provide general administrative support.
Bilingual Customer Service Representative II Water Department
City of Great Bend
02.2020 - 12.2021
- Responded to questions regarding utility accounts, moves and changes, water turn on/offs and meter readings over the telephone, email and in person
- Prepared service orders for meter reading checks, water leak repairs and other field investigations
- Generated and reviewed utility billing reports on a daily and monthly basis
- Communicated and interacted with the public, employees, supervisors effectively and respectfully
- Performed computer data entry activities
- Cross trained new employees.
Premium Billing & Enrollment
Benefit Management, LLC
09.2017 - 02.2020
- Processed health insurance applications
- Analyzed information
- Determined appropriate premium amounts
- Enrolled applicant into software system, process identification cards, mail policies, track membership enrollment, bill premiums and post payments
- Audit accounts as needed
- Responsible for verification of initial and ongoing eligibility related to special enrollment periods
- Monitored the process for issuing grace period and term notices to individual members
- Answered and assists live customer matters as required
- Conducted projects and participated in team activities to identify problems and improve work processes.
Education
No Degree -
Barton County Community College
Great Bend, KS01.2016
High School Diploma -
GREAT BEND HIGH SCHOOL
Great Bend, KS05.2005
Skills
- Shift Management
- Telecommunication
- Upselling
- Human Resources
- Negotiation
- Spanish
- English
- Restaurant Experience
- Research
- Filing
- Computer skills
- Sales
- Microsoft Office
- Data entry
- Recruiting
- Customer service
- Microsoft Excel
- Leadership
- Bookkeeping
- Personal Assistant Experience
- Office Management
- Calendar Management
- Event Planning
- QuickBooks
- Microsoft Outlook
- Interviewing
- Administrative Experience
- Typing
- Communication skills
- Bilingual
- 10 key calculator
- Google Docs
- Windows
- Financial Statement Preparation
- Accounts Payable
- Account Reconciliation
- Microsoft Powerpoint
- Meeting Agendas and Minutes
- Employee Training
- Business Correspondence
Languages
Spanish
Timeline
Executive Assistant
Department of Administrative Services
09.2022 - Current
Executive Assistant
Great Bend Economic Development
12.2021 - 06.2022
Bilingual Customer Service Representative II Water Department
City of Great Bend
02.2020 - 12.2021
Premium Billing & Enrollment
Benefit Management, LLC
09.2017 - 02.2020
No Degree -
Barton County Community College
High School Diploma -
GREAT BEND HIGH SCHOOL