Selena Livingston

• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Upheld classroom routines to support student environments and maintain consistent schedule
• Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Supported students in developing social skills through structured activities and positive reinforcement techniques.
• Maintained accurate records of student attendance, grades, and progress reports, ensuring timely submission to administration for reporting purposes.

Reconciled account information and reported figures in general ledger by comparing to bank account statement each month.

• Input financial data and produced reports using [Software].
• Tracked business revenue and expenditures and reconciled accounts to maintain high accuracy.
• Identified cost-saving opportunities through thorough budget analysis and expense tracking.
• Prepare, examine, or analyze accounting records, financial statements, or other financial reports to assess accuracy, completeness, and conformance to reporting and procedural standards
• Compiled budget figures by reviewing past budgets, evaluating estimated income, and assessing expenses.
• Report to management regarding the finances of establishment

• Managed high call volumes while providing exceptional customer support and maintaining professional composure.
• Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
• Using excel, Microsoft Word, One Note
• Providing one call resolution and customer satisfaction.
• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.
• Excellent communication skills, both verbal and written.
• Passionate about learning and committed to continual improvement.

• Enhanced customer satisfaction by providing attentive service and addressing concerns promptly.
• Trained new employees on company policies, procedures, and service standards to ensure consistent guest experiences across the team.
• Monitored daily cash handling procedures to reduce discrepancies while maintaining accurate financial records for the establishment.
• Directed cleaning of the front of the house and dining areas to maintain sanitation standards
• Exhibited leadership ability through empowerment and understanding of position responsibilities
• Implemented systems and procedures to facilitate smooth functioning of overall operations and enhance operational efficiency
• Reviewed work procedures and operational problems to determine ways to improve service and performance.