Selena Lo
Saint Johns,FL
Summary
Proven to excel in fast-paced environments, I leveraged effective multitasking skills at St.Josephs Catholic School to enhance student learning and engagement. Adept at fostering teamwork and collaboration, my approach has consistently improved customer satisfaction and operational efficiency, making me a reliable asset to any team.
Overview
3
3
years of professional experience
Work History
After-School Care Teacher
St.Josephs Catholic School
2022.11 - 2024.04
- Helped students explore concepts with engaging, learning-focused activities.
- Developed and implemented classroom routines to address varying student needs.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
- Worked on arts and crafts with the students.
Hostess
Fancy Sushi
2023.06 - Current
- Answered customer questions about hours, seating, and menu information.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
- Assisted in training new host staff, sharing best practices for maintaining a professional demeanor and efficient work habits.
Teller
Vystar Credit Union
2022.06 - 2024.05
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Processed customer transactions promptly, minimizing wait times.
- Promoted a welcoming atmosphere in the branch by greeting customers warmly upon arrival and addressing them by name when possible.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Developed strong relationships with customers through exceptional service, fostering loyalty and trust.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
Server
Tokyo Sushi and Ramen
2022.02 - 2023.01
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Cashier
Jacksonville Oriental Market
2021.09 - 2022.01
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Bachelors - Early Childhood Education
University of North Florida
Jacksonville, FLMandarin High School
Jacksonville, FL05.2024
Skills
- Customer Service
- Effective Multitasking
- Patience and Empathy
- Detail Oriented
- Attention to Detail
- Team Player
- Flexible and Adaptable
- Reliable and Trustworthy
Languages
Chinese (Mandarin)
Elementary
Timeline
Hostess
Fancy Sushi
2023.06 - Current
After-School Care Teacher
St.Josephs Catholic School
2022.11 - 2024.04
Teller
Vystar Credit Union
2022.06 - 2024.05
Server
Tokyo Sushi and Ramen
2022.02 - 2023.01
Cashier
Jacksonville Oriental Market
2021.09 - 2022.01
Bachelors - Early Childhood Education
University of North Florida
Mandarin High School