Hi, I’m
Selena Lyke
Hager City,WI
Summary
Compassionate professional with an 8-year background in customer service and multiple volunteer experience, skilled in providing top-notch support and comfort to clients. Possess strong communication abilities and adeptness at creating positive environments for diverse client needs. Demonstrated ability to manage various tasks efficiently, ensuring client satisfaction and well-being.
Overview
12
years of professional experience
Work History
Walmart
Online Personal Shopper
05.2024 - Current
Job overview
- Greeted customers and provided excellent customer service.
- Managed client communications through email, phone, and messaging apps, ensuring timely responses.
- Assisted teammates with daily tasks during peak periods.
- Processed refunds, returns and exchanges efficiently.
- Managed multiple clients simultaneously while maintaining high standards of service and privacy.
Dairy Queen
Store Manager
05.2014 - 11.2023
Job overview
- Forecasted customer demand to set prices or credit terms for goods or services.
- Updated and maintained store signage and displays.
- Ensured compliance with safety regulations and company policies.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary, and deposits.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided support, guidance, and mediation with colleagues to maintain a positive and inclusive work environment.
Noodles & Company
Assistant Store Manager
11.2017 - 02.2021
Job overview
- Answered customer questions and addressed problems and complaints in person and via phone.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary, and deposits.
- Trained new employees on store policies, procedures and customer service standards.
- Checked monthly sales and performance reports to support operational planning and strategic decision-making.
Education
Winona State UniversityRochester, MN
Bachelor of Science from Social Work
06-2027
Rochester Community And Technical CollegeRochester, MN
Associate of Science from License Alcohol And Drug Counseling
06-2028
Skills
- Active Listener
- Communication
- Cultural sensitivity
- Inclusive
- Self-reflective
Timeline
Online Personal Shopper
Walmart
05.2024 - Current
Assistant Store Manager
Noodles & Company
11.2017 - 02.2021
Store Manager
Dairy Queen
05.2014 - 11.2023
Winona State University
Bachelor of Science from Social Work
Rochester Community And Technical College
Associate of Science from License Alcohol And Drug Counseling