Selena Madden
Jacksonville,AR
Summary
Adept at enhancing patient experiences and improving satisfaction rates, my tenure at EngageMed showcased my proficiency in venipuncture and exceptional patient care. Leveraging strong organizational skills and a compassionate approach, I effectively reduced wait times and ensured accurate specimen handling, contributing significantly to the healthcare team's efficiency and patient trust.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Phlebotomist
EngageMed
07.2024 - Current
- Enhanced patient experience through compassionate care and communication during blood draw procedures.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Maintained a high level of accuracy in labeling and tracking specimens, ensuring proper testing and timely results.
- Centrifuged blood samples as outlined in clinical protocols.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
- Excelled in high-pressure situations, maintaining composure and professionalism during peak hours and emergency scenarios.
- Reduced contamination risks by strictly adhering to infection control protocols and maintaining a clean work environment.
- Tracked collected specimens by initialing, dating, and noting times of collection.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Demonstrated adaptability by effectively performing blood draws on diverse patient populations, including pediatric, geriatric, and challenging cases.
- Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
- Improved patient comfort by efficiently drawing blood samples using various techniques such as venipuncture and capillary puncture.
- Assembled tourniquets, needles, and blood collection devices to prepare work trays.
- Packaged and shipped specimens to central lab daily.
- Used personal protective equipment correctly to protect coworkers and patients.
- Increased patient satisfaction rates through consistent delivery of professional phlebotomy services tailored to individual needs.
- Collaborated with medical professionals to ensure accurate test orders and appropriate sample collection methods were used.
- Promoted a positive atmosphere within the phlebotomy department through active participation in team meetings and effective communication with colleagues.
- Organized daily work based on collection priority.
- Ensured uninterrupted service by properly maintaining phlebotomy equipment, including centrifuges, needles, and tourniquets.
- Actively engaged with patients to educate them on proper post-draw care, reducing potential complications and ensuring their comfort throughout the process.
- Contributed to a reduction in wait times by quickly assessing patient needs, prioritizing cases based on urgency, and efficiently completing blood draw procedures.
- Monitored patients for adverse reactions post-venipuncture, ready to provide immediate care if needed.
- Adapted to diverse patient needs by employing variety of blood collection techniques.
Receptionist
Barkcs Drywall LLC
06.2021 - 08.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Education
Certificate - Phlebotomy
Phlebotomy Training Specialists
Little Rock, AR07.2024
High School Diploma -
Jacksonville High School
Jacksonville, AR05.2024
Skills
- Venipuncture
- Order of draw
- Patient care
- Specimen handling
- Sample and specimen collection
- Butterfly needle technique
- HIPAA compliance
- Patient confidentiality
- Blood collection techniques
- Specimen labeling procedures
- Patient support
- Blood culture collection
- Data entry
- Infection control
- Quality control
- Paperwork processing
- Syringe method
- Geriatric phlebotomy
- Medical terminology
- Therapeutic phlebotomy
- Laboratory procedures understanding
- Specimen collection and storage
- On-site testing
- Communication
- Donor screening
- Sanitation and sterilization
- Anatomy and physiology
- Phlebotomy technician (PT)
- Organization skills
- Telephone skills
- Time management
- Verbal and written communication
- Customer/Client relations
- Scheduling
Certification
Certified Phlebotomist Technician
Timeline
Phlebotomist
EngageMed
07.2024 - Current
Receptionist
Barkcs Drywall LLC
06.2021 - 08.2022
Certificate - Phlebotomy
Phlebotomy Training Specialists
High School Diploma -
Jacksonville High School
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