Selena Mendoza
Valley Head ,AL
Summary
Dedicated and disciplined professional with a proven ability to consistently meet deadlines and exceed expectations. Recognized for meticulous attention to detail and strong work ethic. Approach every task with a willingness to go the extra mile, ensuring positive contributions to team goals. Thrive in fast-paced environments, embracing challenges with enthusiasm.
Overview
10
10
years of professional experience
Work History
Receptionist
Fort Payne Pediatrics
05.2022 - 08.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Managed multiple tasks and met time-sensitive deadlines.
Team Lead
The Children's Place
11.2019 - 04.2022
- Trained new team members by relaying information on company procedures and safety requirements.
- Promoted a positive work environment by fostering teamwork, open communication, and employee recognition initiatives.
- Served as a role model for the team by demonstrating commitment to excellence, professionalism, and adherence to company values at all times.
- Coached team members in techniques necessary to complete job tasks.
- Collaborated with other department leads to streamline workflows, improve interdepartmental coordination, and achieve business goals collectively.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
Restaurant Waiter
Mi Casita Mexican Restaurant
03.2014 - 03.2018
- Maintained clean and organized dining areas for optimal guest experience.
- Cultivated warm relationships with regular customers.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Answered customers' questions, recommended items, and recorded order information.
- Supported fellow waitstaff through teamwork during busy times, sharing responsibilities as needed.
- Collaborated with kitchen staff to ensure timely delivery of orders, resulting in positive feedback from guests.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Education
Fort Payne High School
Fort Payne, AL05.2016
Skills
- Fluent Bilingual Communicator
- Telephone skills
- Verbal and written communication
- Customer/Client relations
- Insurance Data Entry
- Scheduling appointments
- Data inputting
- Mail handling
- Multi-line telephone operation
- Positive and professional
- Handle Telephone Inquiries
- Welcome Visitors
- Cultural sensitivity
- Composed Under Pressure
Reference
Morgan Gregory-(256-997-5900)
Office manager at Fort Payne Pediatrics
Jimmy Ammons- (256-997-3448)
Supervisor at The Children’s Place(Surge)
Timeline
Receptionist
Fort Payne Pediatrics
05.2022 - 08.2024
Team Lead
The Children's Place
11.2019 - 04.2022
Restaurant Waiter
Mi Casita Mexican Restaurant
03.2014 - 03.2018
Fort Payne High School
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