Selena Morales
Houston,TX
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Good listening skills combined with an attentive and detail-oriented nature. Skilled in addressing issues and resolving them in a timely manner.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Lowes Home Improvement
05.2024 - Current
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Increased sales revenue through effective product recommendations tailored to individual customers.
Cashier/Merchandise Associate
The Home Depot Store
09.2023 - 03.2024
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Collaborated with team members to ensure smooth operations during peak hours.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
Waitress
Playa Azul Seafood And Oyster Bar
11.2022 - 04.2023
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Inspected dishes and utensils for cleanliness.
- Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Used cash registers and credit card machines to cash out customers.
- Checked guests' identification before serving alcoholic beverages.
Cashier/Drive-Thru Cashier
Panda Express
10.2021 - 10.2022
- Cross-trained in other areas of restaurant to provide additional support during busy periods.
- Learned duties for various positions
- Maintained clean, tidy and orderly work station to uphold company standards.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Followed company policies and procedures regarding cash handling.
- Monitored customer orders to confirm accuracy in preparation and delivery.
- Demonstrated outgoing and friendly behavior and positive attitude and interacted well with staff and customers.
- Contributed in training new associates
- Encouraged customers to make additional purchases by highlighting current deals and keeping lane well-stocked.
Cashier/Drive-Thru Cashier
Raising Cane's Restaurants
03.2021 - 06.2021
- Handled cash with high accuracy and took care to check bills for fraud.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
- Operated cash register to record transactions accurately and efficiently.
- Greeted customers entering store and responded promptly to customer needs.
Education
Associate of Applied Science - Diagnostic Medical Sonography
San Jacinto College
Pearland, TX07.2026
Skills
- Ability to Lift 50 Pounds
- Bilingual (Intermediate Spanish)
- Positive Attitude
- Adaptable and Flexible
- Communication
- Familiarity with Microsoft Office
- Customer Service
- Organization
- Critical Thinking
- Time Management
- Teamwork
Timeline
Retail Sales Associate
Lowes Home Improvement
05.2024 - Current
Cashier/Merchandise Associate
The Home Depot Store
09.2023 - 03.2024
Waitress
Playa Azul Seafood And Oyster Bar
11.2022 - 04.2023
Cashier/Drive-Thru Cashier
Panda Express
10.2021 - 10.2022
Cashier/Drive-Thru Cashier
Raising Cane's Restaurants
03.2021 - 06.2021
Associate of Applied Science - Diagnostic Medical Sonography
San Jacinto College
Similar Profiles
Carmen MonterrosasCarmen Monterrosas
OVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home ImprovementOVERNIGHT STOCKER AND RECEIVER at Home Depot/Lowes Home Improvement
Aayush PatelAayush Patel
Hardware tools associate/Head-Cashier/Cash office administrator at Lowes Home improvementHardware tools associate/Head-Cashier/Cash office administrator at Lowes Home improvement
Christopher WolffChristopher Wolff
Department Sales Floor Supervisor at Lowes Home Improvement StoresDepartment Sales Floor Supervisor at Lowes Home Improvement Stores
Stephanie MendozaStephanie Mendoza
Cashier at Lowes Home ImprovementCashier at Lowes Home Improvement
Teia AllenTeia Allen
Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)Senior Client Relations Specialist at Veterans Affairs Medical Center (Prosthetics)