Selena Oviedo
Fort Worth,TX
Summary
Adept in quality assurance and customer service, I enhanced product reliability at Dell Computers and boosted customer loyalty at Walmart. Leveraging skills in package handling and interpersonal communication, I consistently prioritized safety and efficiency, leading to a significant reduction in shipping errors and improved user experience. My adaptability and attention to detail have been pivotal in driving operational excellence and team development.
Overview
8
8
years of professional experience
Work History
Packing, Shipping, and Receiving Assembler
Dallas Cowboys Warehouse
02.2023 - 12.2024
- Sealed, packed, labeled and affixed postage on packages to prepare materials for shipping, utilizing postage meters, and sealing tools.
- Expedited order processing time through effective organization and prioritization of tasks.
- Reduced shipping errors by meticulously verifying package contents and ensuring accurate labeling.
- Ensured safe working conditions by adhering to company policies and promptly addressing potential hazards.
- Improved inventory management with regular stock audits and timely reporting of discrepancies.
Quality Control Inspector
Dell Computers
03.2021 - 01.2023
- Communicated with production team members about quality issues.
- Inspected quality of products, taking note of functionality, appearance and other specifications.
- Inspected incoming and outgoing materials for accuracy and quality.
- Reported repeated issues to supervisors and other departments, collaborating to identify issue roots and rectify problems.
- Performed visual inspections and non-destructive tests where appropriate.
- Improved product quality by conducting thorough inspections and identifying defects in a timely manner.
- Maintained compliance with industry regulations through meticulous record-keeping and documentation of inspection results.
- Evaluated components and final products against quality standards and manufacturing specifications.
- Completed precise measurements using special tools.
Customer Service Representative
Walmart
07.2016 - 11.2020
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
Associate of Applied Science - Radiology
Tarrant County College
Fort Worth, TX06-2026
High School Diploma -
CAN Academy
Fort Worth, TX07-2013
Skills
- Package handling
- Workplace cleanliness
- Adaptable to change
- Problem-solving
- Logistics support
- Time management
- Punctual and reliable
- Attention to detail
- Interpersonal skills
- Inspection and quality control
- Quality assurance testing
Timeline
Packing, Shipping, and Receiving Assembler
Dallas Cowboys Warehouse
02.2023 - 12.2024
Quality Control Inspector
Dell Computers
03.2021 - 01.2023
Customer Service Representative
Walmart
07.2016 - 11.2020
Associate of Applied Science - Radiology
Tarrant County College
High School Diploma -
CAN Academy
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