Summary
Overview
Work History
Education
Skills
Timeline
Generic

Selena Pefu

Kent,WA

Summary

Dedicated professional with experience at King County Metro, excelling in customer service and safe driving practices. Proven ability to enhance route efficiency using GPS technology while ensuring passenger safety. Recognized for punctuality and problem-solving skills, delivering exceptional service and fostering positive interactions in diverse environments.

Overview

9
9
years of professional experience

Work History

Access Driver

King County Metro/ MV Transportation
02.2024 - Current
  • Handled emergency situations calmly and efficiently by following established protocols, ensuring passenger safety and well-being at all times.
  • Delivered timely transportation services for passengers with disabilities, ensuring a comfortable and reliable experience.
  • Completed accurate trip logs and records, ensuring proper documentation for company records and compliance with regulations.
  • Increased route efficiency by utilizing GPS technology and staying current on traffic patterns.
  • Enhanced passenger safety by conducting thorough pre-trip vehicle inspections and maintaining proper documentation.
  • Demonstrated strong communication skills while interacting with both passengers and colleagues, contributing to a positive work environment.
  • Assisted passengers in boarding and disembarking the vehicle, providing necessary support to ensure a smooth transition.
  • Navigated diverse road conditions skillfully while transporting passengers safely to their destinations without incident.
  • Adhered to all local, state, and federal transportation regulations, ensuring safe operation of the vehicle at all times.

Delivery Driver

Amazon
05.2022 - 09.2023
  • Delivered packages to customer doorsteps and business offices.
  • Completed on-time deliveries by choosing best and most efficient routes.
  • Improved customer satisfaction by ensuring timely and accurate deliveries of products.
  • Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
  • Worked scheduled hours as required and took on available shifts during holidays and busy periods.

Customer Service Representatives

Don Quijote
05.2018 - 05.2019

Experienced customer service professional who has worked in many facets of the service industry. Looking to apply my knowledge of expertise delivering exceptional customer service and accurate money-handling to an established, customer-centric business like whole foods.

Caregiver

Self Employed
01.2016 - 05.2018

Diligent Care-giver, focused on providing optimal supports to clients through personalized assistants and care required to manage diverse medical conditions.

Proficient in organizing medications, doctors appointments, and personal activities.

Caring, organized, and friendly with excellent interpersonal skills.

Education

Bachelor Of Science Criminal Justice - Human Services

Colorado Technical University
Colorado

Tafuna High School
Pago Pago, AS
05.2016

Skills

  • Punctuality
  • Loading and unloading
  • Defensive driving
  • GPS operation
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Time management
  • Safe driving practices
  • Attention to detail

Timeline

Access Driver

King County Metro/ MV Transportation
02.2024 - Current

Delivery Driver

Amazon
05.2022 - 09.2023

Customer Service Representatives

Don Quijote
05.2018 - 05.2019

Caregiver

Self Employed
01.2016 - 05.2018

Bachelor Of Science Criminal Justice - Human Services

Colorado Technical University

Tafuna High School
Selena Pefu