Selena Ramos

• Helped prep and assist in office procedures such as clarifix and ballon sinuplasty
• Educated patients on post-treatment care and medication instructions, improving patient understanding
• Obtained and documented patient medical history, vital signs and current complaints at intake.
• Explained procedures to patients to reduce anxieties and increase patient cooperation.
• Maintained accurate and timely documentation in the EMR system
• Referred patients to Imaging centers or other providers
• Prepared exam rooms and medical instruments for visits and in-office surgical procedures
• Administered allergy shots under provider supervision
• Assisted providers during minor procedures and ensured all equipment and supplies were ready
• Managed clinic inventory including stocking exam rooms and tracking medical supplies
• Ensured compliance with infection control and HIPAA protocols

HearNow ENT

Medical Assistant Receptionist

Plano, TX

• Welcomed patients in and efficiently managed check-in and check-out process
• Responded and contacted insurance companies to verify patient's coverage
• Transcribed incoming phone messages to ensure timely relay to appropriate team members.
• Obtained and entered new patient information into electronic medical record system
• Managed referral processing and email correspondence with efficiency and accuracy
• Ensured accurate verification of insurance benefits and prior authorizations for patient care
• Collected co-payments, overdue/upcoming payments and updated relevant records
• Responded to a significant volume of phone calls, addressing customer needs and concerns with professionalism
• Managed patient scheduling and follow-up appointments
• Coordinated and scheduled surgical procedures at outpatient centers
• Communicated directly to confirm surgery dates, pre-operative requirements and insurance prior authorizations
• Sanitized lobby and maintained coffee section stocked and cleaned
• Explained procedures to patients to reduce anxieties and increase patient cooperation
• Taught patients about medications, procedures, and care plan instructions
• Managed scheduling of appointments by balancing providers availability with patient needs and room capacity

• Responsible for overseeing the daily operations of the approval department
• Ensured that merchandise was well organized and displayed according to company standards and policies
• Managed inventory and trained sales associates in the same department
• Managed closing and opening store tasks independently
• Assisted with special promotions
• Utilized multitasking abilities to efficiently manage the cash register