Selena Rios
San Antonio
Summary
Dynamic Customer Experience Manager with a proven track record at Five Below, excelling in client relationship building and problem resolution. Skilled in training programs and cross-functional collaboration, I leverage creative thinking to enhance engagement strategies and drive team performance, ensuring high customer satisfaction and operational efficiency.
Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.
Overview
5
5
years of professional experience
Work History
Culinary Associate
Sagora Senior Living
12.2021 - Current
- Pushed, pulled and transported large loads and objects.
- Stocked and rotated food items according to expiration dates.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Assisted in setting up and breaking down kitchen stations.
- Maintained high personal grooming standards and uniform presentation.
Customer Experience Manager
Five Below
07.2020 - 12.2021
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
Education
Bachelor of Arts - Psychology
The University of Texas At San Antonio
San Antonio, TX12-2024
Skills
- Customer feedback management
- Training programs
- Cross-functional collaboration
- Engagement strategy development
- Teamwork and collaboration
- Creative thinking
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Culinary Associate
Sagora Senior Living
12.2021 - Current
Customer Experience Manager
Five Below
07.2020 - 12.2021
Bachelor of Arts - Psychology
The University of Texas At San Antonio