Selena Michelle Saverimuttu
Las Vegas
Summary
A hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level, internship. Ready to help the team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
IntouchCX
05.2024 - 06.2024
- Manage escalated issues and provide solutions or direct them to the appropriate department
- Accurately document customer interactions and actions taken in the company's system
- Handle multiple chat interactions simultaneously while maintaining high service standards.
Generalist
Macy's
08.2023 - 03.2024
- Provide outstanding customer service
- Meet hourly sales and Star Rewards goals on a personal and departmental basis
- Demonstrate superior product knowledge to customers.
Associate
Deseret Industries
06.2022 - 03.2023
- Ensure balancing cash register with a 98% accuracy
- Dependable and reliable worker with 93+ % attendance average
- Greet and assist between 50+ customers daily, helping increase repeat customers
- Responsible for ensuring a clean and safe work environment covering a 20k square foot area.
Associate, Operations
WNS Global Service Pvt. Ltd
04.2021 - 04.2022
- Interacted with 25+ clients per day processing loan documents
- Worked with overseas clients to ensure paperwork was completed and on time
- Processed 400+ documents per day, helping team accomplish daily goals and increase customer satisfaction.
Education
Associate's degree - Computer Science
College of Southern Nevada
Henderson, NV07.2025
High school diploma -
Good Shepherd Convent
08.2020
Skills
- Microsoft Excel
- Microsoft Office
- Cash handling
- Typing
- Sales
- Microsoft Word
- Cashiering
- Organizational Skills
- Computer skills
Certification
- CMB Upper Sec Intermediate 3- British Council, Issued April 2018
- Driver's License, 11/01/22, 07/01/30
Additional Information
- VOLUNTEER Interact Club
- 2016-2020 Good Shepherd Convent, Colombo, Sri Lanka
- Organized special events for the community
- Collected funds to buy supplies and food for those in need.
Timeline
Customer Service Representative
IntouchCX
05.2024 - 06.2024
Generalist
Macy's
08.2023 - 03.2024
Associate
Deseret Industries
06.2022 - 03.2023
Associate, Operations
WNS Global Service Pvt. Ltd
04.2021 - 04.2022
Associate's degree - Computer Science
College of Southern Nevada
High school diploma -
Good Shepherd Convent