Selena Schrepel
Lompoc,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills.
Overview
13
13
years of professional experience
Work History
Office Assistant
Mathilda Apartments
06.2020 - Current
- Complete clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Supported staff on special assignments.
Assistant Manager
Jiffy Lube
09.2021 - 09.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Developed strategy to increase sales and drive profits.
- Made hiring recommendations to increase company's productivity and profitability with quality workers.
- Created and organized repair orders based on technician's findings for presentation to customers.
- Used automotive service information database to accurately ascertain labor times, required parts and service procedures.
- Created and maintained warranty records.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained computer and physical filing systems.
- Updated reports, managed accounts, and generated reports for company database.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Managed compliance to keep organization operating within legal and regulatory guidelines.
- Performed data entry and completed proper paperwork.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Monitored and adjusted inventory levels to meet customer needs and demands.
- Implemented systems for tracking and managing stock levels with accuracy and precision.
Waitress/Hostess
Saigon Noodle House
06.2013 - 04.2018
- Trained new waitstaff on proper food handling, customer service and safety procedures.
- Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Service Advisor/Team Leader
Jiffy Lube
07.2016 - 07.2017
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated customers regarding regular maintenance protocols to preserve vehicle condition.
- Examined service history and provided initial inspection of vehicle to identify issues.
- Interpreted diagnostic results to provide accurate repair recommendations.
- Documented problems and corrective actions to maintain records.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Cashier
L & L Hawaiian BBQ
03.2011 - 04.2013
- Used POS system to enter orders, process payments and issue receipts.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
Residential Operations
UCSB
06.2012 - 09.2012
- Cleaned bedrooms, bathrooms and living spaces to comply with sanitation and hygiene standards.
- Followed daily cleaning schedule to prepare for arrival of guests and meet deadlines.
- Reported damages, maintenance problems, safety issues, and potential hazards to management.
Education
GED -
Dos Pueblos Senior High School
Goleta, CASkills
- Sorting and Labeling
- Front Office Management
- Recordkeeping
- Administrative Support
- Customer Service
- Digital and Physical Counts
Languages
Spanish
Limited Working
Timeline
Assistant Manager
Jiffy Lube
09.2021 - 09.2022
Office Assistant
Mathilda Apartments
06.2020 - Current
Service Advisor/Team Leader
Jiffy Lube
07.2016 - 07.2017
Waitress/Hostess
Saigon Noodle House
06.2013 - 04.2018
Residential Operations
UCSB
06.2012 - 09.2012
Cashier
L & L Hawaiian BBQ
03.2011 - 04.2013
GED -
Dos Pueblos Senior High School
Similar Profiles
Gisele UwizeraGisele Uwizera
RESPONSABLE PHARMACIST at IYOBUKEYE MATHILDA / E-Mail: Iyoma12@gmail.comRESPONSABLE PHARMACIST at IYOBUKEYE MATHILDA / E-Mail: Iyoma12@gmail.com
Dean NoelDean Noel
Maintenance Technician at Skylar Pointe Apartments/ kendall place apartmentsMaintenance Technician at Skylar Pointe Apartments/ kendall place apartments
Kyra LewisKyra Lewis
Assistant Property Manager at Stonehaven Apartments/Columbia Choice ApartmentsAssistant Property Manager at Stonehaven Apartments/Columbia Choice Apartments