Selena Shaffer
Cleveland,OH
Summary
Dedicated social worker well-versed at liaising with clients to foster access to community resources, treatment and assistance programs. Strong background in supporting client treatment plans. Compassionate and driven with unfailing work ethic and passion for helping others.
Overview
3
3
years of professional experience
Work History
Health Unit Coordinator
Cleveland Clinic
05.2022 - Current
- Assisted with processing patient admissions, transfers and discharges.
- Assembled and maintained patient medical records and other documents related to patient care.
- Responded to patient call lights to expedite appropriate follow-through.
- Conducted in-person greeting, welcome and orientation for newly admitted and transferred patients.
- Entered work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
- Transcribed physician orders accurately and alerted nurses to new orders, single orders and stat medications.
- Provided care for 10-patient unit, coordinating day-to-day hygiene, feeding and quality of life functions.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Organized patient files and streamlined operations to improve efficiency.
- Registered and verified patient records before triage with most up-to-date information.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
Social Worker Intern
Alta Behavioral Healthcare
01.2023 - 05.2023
- Interviewed clients and family members to obtain key information for case planning and management.
- Assessed cognitive abilities and physical and emotional needs of clients to determine appropriate interventions.
- Obtained and supplied information to coordinating agencies to provide best possible guidance to clients.
- Attended over 100 hours of meetings, conferences and training courses to advance professional knowledge of social work.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Master Of Social Work - Behavioral Health With Adults
Case Western Reserve University
Cleveland, OHBachelor of Science - Social Work
Liberty University
Lynchburg, VA05.2023
Skills
- Client Rights Advocacy
- Crisis Intervention
- Therapeutic Services
- Case Conferences
- Psychosocial Evaluations
- Referrals and Networking
- Psychological Testing
- Mental Health Treatment Programming
Skills
- Cognitive Behavior Practices
- Crisis Evaluation and Intervention
- Behavioral Plan Management
- Trauma-Informed Care
Timeline
Social Worker Intern
Alta Behavioral Healthcare
01.2023 - 05.2023
Health Unit Coordinator
Cleveland Clinic
05.2022 - Current
Bachelor of Science - Social Work
Liberty University
Master Of Social Work - Behavioral Health With Adults
Case Western Reserve University
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